Content
- Who are we
- Personal Information
- Shopping Overview
Who are we
Support Tips Inc. website address is: https://supporttips.com/.
Support Tips Inc also known as Support Tips is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Support Tips Web site and governs data collection and usage. By using the Support Tips website, you consent to the data practices described in this statement.
What personal data we collect and why we collect it
Collection of your Personal Information
Support Tips collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Support Tips also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites. There is also information about your computer hardware and software that is automatically collected by Support Tips.
This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Support Tips for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Support Tips Web site. Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Support Tips public message boards, this information may be collected and used by others. Note: Support Tips does not read any of your private online communications.
Use of your Personal Information
Support Tips collects and uses your personal information to operate the Support Tips Web site and deliver the services you have requested. Support Tips also uses your personally identifiable information to inform you of other products or services available from Support Tips and its affiliates. Support Tips does not sell, rent or lease its customer lists to third parties. Support Tips does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Support Tips keeps track of the Web sites and pages our customers visit within Support Tips, in order to determine what Support Tips services are the most popular. This data is used to deliver customized content and advertising within Support Tips to customers whose behavior indicates that they are interested in a particular subject area.
Support Tips Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on SupportTips.com or the site; (b) protect and defend the rights or property of SupportTips.com; and, (c) act under exigent circumstances to protect the personal safety of users of SupportTips.com, or the public.
Security of your Personal Information
SupportTips.com secures your personal information from unauthorized access, use or disclosure. SupportTips.com secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Changes to this Statement
SupportTips.com will occasionally update this Statement of Privacy to reflect company and customer feedback. SupportTips.com encourages you to periodically review this Statement to be informed of how SupportTips.com is protecting your information.
Contact Information
SupportTips.com welcomes your comments regarding this Statement of Privacy. If you believe that SupportTips.com has not adhered to this Statement, please contact SupportTips.com us. We will use commercially reasonable efforts to promptly determine and remedy the problem.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Shopping Overview
Our customers are valuable to us and we respect your privacy.
Support Tips Inc accepts payments from multiple payment sources processed via a reputable third party payment processor with many years of experience within online payments the industry.
If you have any concerns pertaining to your purchase feel free to contact us directly at support.supporttips.com to resolve any miscommunication or misunderstanding.
In the event you are not satisfied with the outcome the matter can be reviewed by independent third party payment processor. Again we aim to have a 99.9% customer satisfaction rate by reaching an amicable solution on any potential issues which may exist.
Return Policy
Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support.supporttips.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send via support.supporttips.com and send your item to our processing center (606-2967 Dundas Street, W. Toronto, Ontario, Canada, M6P1Z2)
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to 606-2967 Dundas Street, W. Toronto, Ontario, Canada, M6P1Z2.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at support.supporttips.com for questions related to refunds and returns.
Last Updated: 2024.08.29
