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Job title: Tier 2 IT Engineer
Company: Eureka Process
Job description: Ready to get off the IT treadmill and start making a difference? Do you have the drive and desire to be part of a team that delivers world class service every day? Here at Setton Consulting, we provide exceptional, remote IT support to small and medium businesses in the NYC area and work with a variety of businesses from legal to accounting to manufacturing. From our owner down to our service coordinator, everyone is “in it to win it” every day, on every call, on every client interaction. We are looking for a senior engineer who has the experience, knowledge and desire to help our clients grow and move forward.
The Position:
Our Tier 2 Engineer is a critical piece in our team and is responsible for the delivery of reactive technical support in a senior escalation role, as well as proactive client requests and project support. This role will also provide continual improvement of processes and standards to provide a consistent client experience. Qualified candidates MUST have the ability to communicate to clients and co-workers at both technical and non-technical levels. Ideal candidates are self-directed, innovative, organized, flexible and can consistently maintain our high-quality standards. The desire and drive to build and maintain customer relationships is a key function of this role. This candidate will also be able to exhibit a sense of urgency in providing exceptional quality service to clients as well as setting and managing expectations.
Qualifications:
High school diploma required, higher level degree desired
Work Experience:
IT Experience: 3 years required; 5 years preferred
MSP Experience: 2 years required; 5 years preferred
Tier 2 IT experience in an escalation role: 2 years required, 5 years preferred
Use of PSA/Ticketing system
Additional knowledge, skills, and responsibilities
Ownership of assigned tasks
Coordination of service via phone, email using our PSA system
Being able to adapt and learn quickly
Ability to develop relationships with clients and internal staff
Follow process and identify possible improvements
Time management skills
Exceptional written and verbal communication skills
Advanced knowledge and experience with Microsoft Server
In depth GPO experience
O365 experience at an escalation level
Azure
Veeam
Virtualization experience
Hyper-V
Automation experience
Scripting
Knowledge and experience with advanced networking principles
Advanced hardware and PC operating system troubleshooting skills
Preferred knowledge, skills, and competencies:
Use of documentation platform
Use of ConnectWise Manage
Use of ConnectWise Automate
HR Information:
Medical benefits
Two weeks of PTO
401K with 4% match after one year of employment
Full time, fully remote
Salary $60,000-$70,000, negotiable with experience
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Expected salary: $60000 – 70000 per year
Location: New York City, NY
Job date: Mon, 28 Jun 2021 00:07:56 GMT
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