APPLY NOW!
Job title: Technology Support Analyst
Company: University of Toronto
Job description: Date Posted: 05/31/2021
Req ID: 3769
Faculty/Division: Faculty of Nursing
Department: Lawrence S. Bloomberg Faculty of Nursing
Campus: St. George (Downtown Toronto)
Description:
About us:
The Lawrence S. Bloomberg Faculty of Nursing at the University of Toronto is an outstanding professional faculty that has the drive to excel, to exceed expectations and to forge the future of healthcare in Canada and around the world. The Faculty of Nursing ranks among the premier nursing programs in the world in both education and research.
Your opportunity:
Under the direction of the Director, Technology Services, the incumbent will provide Helpdesk support to technology users at the Lawrence S. Bloomberg Faculty of Nursing. As the first point of contact for computer hardware, software and telecommunications problems, the incumbent is tasked with resolving technical issues and recommending procedures and tools to prevent problems from reoccurring. The incumbent will interact with faculty, students and staff in the process of installing and supporting various technologies ensuring system and data integrity is maintained.
Your responsibilities will include:
- Responding to end-user service requests
- Responding to service requests in a timely fashion
- Following-up with end-userson outstanding technical issues
- Providing detailed explanation on computing procedures
- Analyzing and installing networking equipment
- Troubleshooting network performance issues
- Acting as first point of contact or general enquiries
- Serving as a technical resource on hardware and software related issues
Essential Qualifications:
- Bachelor’s Degree or acceptable combination of equivalent experience.
- Minimum three years directly related experience in Help Desk/technical support
- Strong troubleshooting experience and ability with PCs, Laptops, Printers and other hardware peripherals
- Experience monitoring and maintaining performance of network and network components
- Demonstrated knowledge of, and troubleshooting ability with, productivity, administrative and communication software
- Proven ability to diagnose and identify network and hardware malfunctions and take appropriate action to resolve issues
- Excellent problem solving, analytical and administrative skills
- Demonstrated customer service orientation and interpersonal skills
- Proven organizational skills, judgement and integrity
- Ability to communicate effectively with students, faculty and staff
- Demonstrated ability to explain technical concepts to a wide variety of non-technical users, both verbally and in writing
To be successful in this role you will be:
- Approachable
- Articulate
- Problem solver
- Procedural
- Self-directed
- Team player
Closing Date: 06/11/2021, 11:59PM ET
Employee Group: USW
Appointment Type: Budget – Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 — $58,824 with an annual step progression to a maximum of $75,227. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)
Recruiter: Robyn Hunter
Expected salary: $58824 per year
Location: Toronto, ON
Job date: Wed, 02 Jun 2021 07:29:20 GMT
APPLY NOW!
[ad_2]
