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Job title: Sr. Technical Support Specialist – Information Technology Services
Company: North York General Hospital
Job description: IMAGINE a hospital where everyone is committed to excellence. We did. We are. From boardroom to bedside, we go above and beyond to offer the best and safest patient care. At North York General Hospital (NYGH), we put our patients first in everything we do. We are achieving a new standard of excellence in integrated patient-centered care and as one of Canada’s leading community academic hospitals, we are building on our academic foundation through enhanced education, research and innovation. North York General Hospital is part of North York Toronto Health Partners, a collaborative partnership with patients, primary care, and community partners, a first- generation Ontario Health Team, driving the development of a locally integrated health system to serve the community. As part of our dynamic team, you too can stand out and be amazing! At North York General, our team is making a world of difference.
Senior Technical Support Specialist, Information Services
***This role is will be focused on the technical aspects relating to an HR / Payroll system implementation. Priority will be given to candidates who have technical, real world experience implementing an HRIS solution***
Your goal in this position is to play a critical role in ensuring proactive and timely response to secure technology and change initiatives, demonstrate ability to own components for the delivery and support of corporate systems. You have excellent interpersonal, organization and prioritization skills, demonstrated by the ability to manage multiple tasks effectively. You are a good collaborative team player who inspires a positive work environment and a self-starter with the ability to work with minimal direction as well as within a team. This position supports the hospital’s academic mandate by advancing care through teaching and learning and/or transforming care through research and innovation. This position contributes to the shared responsibility of ensuring health and safety policies are followed to provide for a healthy environment for patients, staff, physicians, volunteers and families.
On a practical level, you will
- Effectively be responsible for the technical aspects in the delivery / execution of a large system implementation
- Be a subject matter expert for all technical aspects of the HRIS implementation.
- Analyze HRIS performance metrics and resolving application issues.
- Documenting processes, identifying HR concerns, and compiling data analysis reports.
- Developing and implementing new processes and systems for efficient HR management.
- Optimizing HRIS processes, integrating new software, and performing diagnostic tests.
- Performing statistical analysis on gathered HRIS data and running queries.
- Ensuring the efficient recording and secure storage of HR metrics, including attendance and employee performance data.
- Performing audits on HR processes and documents, including hiring, termination of service, and payroll administration, when required.
- Documenting processes, identifying HR concerns, and compiling data analysis reports.
- Works and consults co-operatively with user staff to ensure that departmental systems are compatible with Hospital Information Systems Security standards.
- Works safely in accordance with the Occupational Health & Safety Act.
Qualifications
- College degree in Computer Science or related discipline or equivalent combination of formal education and experience.
- ITIL Foundation Certificate is a must
- Experience with Oracle Human Resources Management is an asset.
- Proficiency in installation, maintenance and support of security infrastructure, application, and system integration.
- Builds on continuous improvements within scope of work.
- Ability to prioritize workload to achieve goals. Eliminates the roadblocks.
- Enjoy problem solving by being analytical and creative to tackle difficult issues.
- Dedicate to providing exceptional customer service. Good team player and willing to pitch in on different projects as required.
- Demonstrate interpersonal skills and the ability to maintain effective working relationships with others. Excellent communication skills.
- Ability to work unsupervised or in a team, in a fast-paced environment.
- Perform light lifting on standard computer devices as required.
- This position is designed as a typical IT professional environment for the Hospital – day time shift regularly, and some evening and weekend support based on the Hospital operation needs.
- Bilingualism in French/English an asset
What We Offer
Working at NYGH means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada’s leading hospitals. This is a Full Time Temporary position with 8 hour shifts, days, in the Information Services Department. We offer a highly competitive total compensation package which may include benefits, pension, vacation pay, or pay in lieu of benefits, when applicable. If you were searching for more reasons to consider joining the wonderful team at NYGH, check out some features of our Total Rewards package by visiting nygh.on.ca
How to Apply
Think you’re the right person for the job? Here’s your first chance to show us why:
- Ensure to meet the deadline – only applications received by the closing date will be considered.
- We will review all applications and will contact those selected for an interview.
At North York General, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. North York General is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.
Expected salary: $40.58 – 48.9 per hour
Location: Toronto, ON
Job date: Sat, 22 May 2021 03:59:15 GMT
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