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Job title: Spa Manager
Company: Hand & Stone – Pickering
Job description: Thank you for your interest in the Spa Manager position with Hand & Stone – Pickering located at 925 Liverpool Road Pickering, ON L1W 1S7. We are happy to announce that since we have opened and been offering both massage and facial services, the business is growing quickly!
As a Hand & Stone Spa Manager, you will play a key role in leading and motivating a team of RMTs, Estheticians, and Spa Associates to provide outstanding client services and reach or exceed sales goals. You’ll be taking on a challenging and varied role in our friendly and relaxed location. This position will be equal parts customer service, training, employee management, maintenance, administration, social media and sales. Spa Managers are dynamic, dedicated, and enthusiastic leaders that seek out team training opportunities, implement client service programs and establish efficient processes that empower the team to achieve an outstanding client experience.
You’ll be perfect for this role if you’re:
- Experience Oriented – you are an expert in customer service and always strive for perfection. You put yourself in the shoes of the client to ensure their experience is perfect at every touch point
- Meticulous – you’re great with details, whether you’re scheduling or preparing rooms for our clients. Nothing gets past you.
- Independent – no one needs to be looking over your shoulder because you’ve always got an eye on the next task. You’re organized, and you use that skill in everything you do.
- Social – you love chatting with customers, getting to know them, and figuring out how our business can best suit their needs.
- A natural salesperson – you love sales, and would enjoy encouraging people to pamper themselves.
REQUIREMENTS
- Working in coordination with the spa owner; lead, coach, train and set expectations for a team of spa service professionals
- Demonstrate the ability to balance coaching with discipline
- Deliver outstanding client experiences in spa services and retail operations
- Manage, coach and train team on selling spa services and products to reach or exceed financial goals
- Manage, coach and train team on cost management best practices
- Manage administrative tasks including but not limited to social media, scheduling, inventory, payroll and reporting
QUALIFICATIONS
- Minimum 5 years of small business or Franchise management experience
- Excellent knowledge of spa services and retail operations
- Ability to meet or exceed sales goals
- Ability to meet or exceed the cost of goods sold goals
- Strong desire to provide, train and deliver outstanding customer service
- Deep knowledge and understanding of spa services and product line with a strong capacity to sell these to clients
- Ability to work a flexible schedule including days/evenings/weekends/split shifts and holidays
BENEFITS & PERKS
- Competitive pay structure ($50,000.00 to $55,000.00 per year)
- We also offer group benefits, employee discounts, based on experience and fit
- Personal growth opportunities: A culture that helps you develop interpersonal skills, confidence and provides recognition for reaching company sales goals
- Expand skincare and massage therapy knowledge with one of the leading companies in the industry
- Enjoy the benefits of a family-run business atmosphere coupled with the perks of being part of a strong, established brand
- Uplifting team atmosphere
Expected salary: $24 – 26 per hour
Location: Pickering, ON
Job date: Wed, 04 Aug 2021 02:46:43 GMT
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