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Job title: Service & Support Associate – IT & Metadata Services
Company:
Job description: Services & Support Associate – IT & Metadata Services
Ontario Colleges Library Service (OCLS)
Job Type
Full-time (37.5 hrs/week) permanent position
Position Description
Ontario Colleges Library Service (OCLS) is a not-for-profit organization funded by the Ministry of Colleges and Universities to support Ontario’s publicly assisted colleges and their libraries. We have a strong reputation for service excellence and the college libraries trust us to deliver services and expertise in line with our mandate to create efficiencies, cost savings, and capacity across the system.
We are seeking a motivated Services & Support Associate to join our IT & Web Services team. Reporting to the Manager of Services, the position works closely with the IT Systems & Services Coordinator and other members of the Services team to deliver exemplary customer service and support to Ontario’s 24 college libraries. The successful candidate will have the opportunity to use their library training and strong service orientation to support college library clients across OCLS’s suite of services.
This would be an excellent career opportunity for a self-directed library professional with a solid foundation and interest in library systems, metadata management, and customer service.
Key Responsibilities
- In a collaborative environment, undertake general customer service and support duties for OCLS’s services and systems, including but not limited to shared library management systems, catalogues, remote access tools, and digital repository services
- Assist with management of bibliographic and authority records to support resource sharing and access for students
- Serve as a contact for college library staff and vendors to support the smooth and efficient delivery of services to the college libraries
- Working as a member of the Help Desk frontline support team, participate in the triage and resolution of incoming support tickets
- In collaboration with the IT & Web Services team, create and maintain internal and external-facing documentation and communications in support of services
- Work with other OCLS staff to develop tools, protocols, and services that improve efficiency and workflows
- Maintain knowledge of relevant trends and issues for college library services and resources
- Participate in additional services and projects as assigned
Qualifications
The qualifications listed below are highly desirable but not necessarily mandatory. You are invited to demonstrate how your education skills, knowledge, and experience would best fit this position in your letter of application.
Work experience and training:
- Post-secondary diploma in a Library & Information Technician program or related discipline (required); a Bachelor’s degree would be an asset
- 1-2 years’ experience working in or with libraries; experience in an academic library or library consortium setting is considered an asset
Skills and knowledge:
- Demonstrated experience providing outstanding customer service
- Ability to work both independently and as part of a team, with awareness of when to take initiative and when to consult with others
- Experience working with MARC records, MARCedit, and cataloguing a wide range of materials and media using RDA standards
- Demonstrated interest or experience in metadata schemas such as DC and MODS
- Familiarity with Integrated Library Systems, in particular SirsiDynix Symphony
- Excellent problem solving and analytical abilities
- Strong oral and written communication skills, with the ability to synthesize complex or ambiguous information into clear and concise statements
- Excellent organizational skills, with the ability to manage competing priorities
- Experience with Microsoft Office applications
- Detail oriented with strong administrative skills
The following would be considered assets:
- Experience with Drupal or another web content management system (CMS) and/or basic HTML skills
- Experience with Perl scripting language
- Familiarity with digital repository software such as Islandora
- Experience with collaboration tools (eg. Office 365, incl. SharePoint, OneDrive, Teams, and/or Google Workspace applications)
- Fluency in French
What OCLS Offers
- Competitive compensation; the starting salary for this Band 7 position is $54,565
- Learning and development opportunities
- Small staff working in cross-functional teams
- Opportunities to build relationships across the province
- Flexible work arrangements
- Comprehensive health and dental benefits
- Minimum of 3 weeks vacation per year
- Employee and family assistance program (EFAP)
Join OCLS in providing quality services to Ontario’s publicly funded colleges and their libraries and learning resource centres. Visit our website ( ) for more details and view the OCLS for our values, mission, and additional information.
Additional Information
OCLS respects, appreciates and encourages diversity. OCLS is an equal opportunity employer and strives to ensure that its hiring process meets the needs of all persons with disabilities. As such, OCLS will provide reasonable accommodation for any applicant, as requested during the hiring process.
Application Deadline
Applications must be received by April 22, 2021. Applications are reviewed as they are received.
Position Start Date
The targeted start date for this position is May 2021.
How to Apply
Interested and qualified candidates may apply by submitting a letter of application, current resume, and a list of three references in a single file labelled with “Your Name_#150” via e-mail to applications@ocls.ca quoting “Your Name – #150” in the subject line. Only those candidates selected for interview will be contacted.
A web version of this posting can be found at:
Closes: 22 April, 2021
Ontario Colleges Library Service
Toronto , ON
Expected salary: $54565 per year
Location: Toronto, ON
Job date: Tue, 06 Apr 2021 22:59:02 GMT
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