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Job title: REMOTE Spanish/Portuguese CSM – East Coast
Company: Jobfuture.ai
Job description: About Us:
We offer performance and engagement solutions that help companies maximize the value of their employees. We leverage employee and customer data to blend real-time performance management with personalized microlearning and advanced gamification – providing employees with clear goals, the knowledge they need to achieve them and a motivation to excel. Our platform seamlessly integrates with all major enterprise systems and is deployed by some of the world’s leading organizations such as Microsoft, Novartis, SwissLife and Unilever. It delivers measurable and sustainable value for customers – such as shorter time to proficiency, improved employee productivity and reduced absenteeism and attrition.
We were named a 2019 Deloitte Technology Fast 500 EMEA Company. We also ranked 1st overall Culture Score vs. competitors by Comparably and “Best Compensation” and “Best Benefits & Perks” Awards.
Customer Success
There is nothing more important than the success of our customers. In the Customer Success team, our trusted experts help our customers to accelerate adoption, engagement, and performance of their most valuable asset, their people. In collaboration with Sales, Technology & Product, and our Partner community, we bring the full power of our resources to bear to help customers achieve dramatic and sustainable business value.
Responsibilities
- Manage a portfolio of high touch Enterprise Accounts across all stages from implementation through expansion and retention.
- Establish a strategic advisor relationship with each customer, managing the customer relationship, health, and risk, post-sale.
- Establish a deep knowledge of the customers’ business and organization, developing relationships with key customer stakeholders to secure contract renewals and drive further product adoption and expansion across the business.
- Leverage both successful execution and relationship engagement to convert customers to evangelists and partners, helping us to grow our business and platform.
- Collaborate with Sales, Marketing, Product, and our Partner community, to share best practices, improve internal capabilities, identify new customer business needs and effectively leverage all our available resources to drive customer success.
- Conduct monthly and quarterly strategic business reviews with customer stakeholders to drive alignment and engagement.
What we’re looking for:
- At least 5 years of customer management experience leading a portfolio of high touch Fortune 1000 SaaS accounts with an emphasis on renewals and expansion
- Experience working with B2B SaaS companies. You may have worked on change management initiatives or are familiar with organizational change management principles
- Comfort discussing both commercial and technical topics and engaging in commercial negotiations with senior executives
- Ability to use data to demonstrate business value
- Ability to rapidly develop and deliver creative solutions for complex business problems
- Experience leading and delivering new customer implementations
- Strong presentation skills and ability to establish credibility and relationships with C-level executives
- Excellent written and verbal communication skills
- BA or BS required
- Fluent in English and Spanish
- Nice to have basic Portuguese
You’ll succeed in this role if:
- You can excel in a rapidly changing, hyper-growth, startup environment, as an entrepreneurial, self-starter and highly collaborative team member.
- Working with a small, motivated team and having the ability to have your voice heard on day 1 excites you.
- You have experience within a globally dispersed, multilingual te
Expected salary: $140000 – 180000 per year
Location: New York City, NY
Job date: Tue, 22 Jun 2021 22:13:46 GMT
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