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Job title: Program Manager-3PL (Remote)
Company: McKesson
Job description: McKesson Corp is a Fortune 7 company and one of the largest providers of medicines, pharmaceutical supplies and health information technology (IT) products and services in the United States with revenues of $208.4 billion in 2018. The company was founded in 1833 by John McKesson and Charles Olcott in New York with a focus on importing and wholesaling pharmaceutical products. United by our , McKesson’s 78,000 employees work together every day to make better care possible for patients around the globe.
RxCrossroads by McKesson is looking for a Program Manager to provide leadership, customer support, management and direction for the implementation and ongoing support of third party logistic customers. Approximately 20% travel is required.
Position Description
The position owns the direct relationship with customers and is responsible for oversight, implementation and overall management of third party logistic customers partnerships. Duties involve working directly with customers to design and execute against complex project plans to ensure the successful launch and management of the third party logistic programs. This would involve working both within McKesson and externally with customers and business partners (domestic and international).
Once the customer is on boarded, the program manager will continue to maintain an understanding of the customer’s business, challenges and demands in order to create a long-term relationship with the customer, drive customer satisfaction and generate additional sales/profit.
The Program Manager will assist in new customer sales efforts. This will entail active involvement in the RFP responses, customer site visits, quality audits and capability presentations. The Program Manager will be responsible for the ensuring the success of the total customer value stream. This role is highly cross functional in nature and does not have direct reports.
Key Functions & Responsibilities:
- Provides a high touch / white glove relationship with customer base (pharma)
- Ability to communicate with executive leaders effectively
- Increases sales volume and profitability within existing book of business
- Ensures customer satisfaction and customer retention through consistent and productive customer engagement.
- Utilizes data to evaluate situations and make appropriate recommendations
- Actively interacts with Distribution Center Management, Credit/Inventory/Operations Departments, Finance, IT, Legal, Call Center Operations, New Account Set up and business development to ensure enterprise alignment.
- Acts as a liaison between external customers and our McKesson Specialty 3PL Services team members.
- Utilizes standardized products and processes to enable scalable growth
- Participates in sales presentations to further enhance business growth opportunities, improve selling skills, and gain knowledge about the market and customer base.
- Represents the company by consistently demonstrating McKesson’s ICARE principles.
- Stays abreast of and learns about all new technical applications, products, programs, and services available to customers
Critical Skills / Experience
- 3-5 years of McKesson distribution or other relevant experience in a program management or client facing role
- Experience in a highly regulated environment
- Ability to service large complex customers
- Change management
- Project management (PMP preferred)
- Sales
- Demonstrated ability building successful customer relationships
- Strategic problem solving and decision making ability
- Strong communication skills (written, listening and speaking)
- Results and outcome focused
- Strong business acumen and ability to work cross functionally
- Outstanding personal skills
- Ability to effectively manage conflict
- Strong aptitude to meet contractual processes and procedures
- Computer proficiency in MS Office Suite including intermediate Excel
- Ability to travel 20%
Additional Knowledge & Skills
- Preferred industry experience: third party logistics, drug distribution, PBM, and/or distribution finance
- Previous large scale integration experience a plus
- ERP experience (SAP strongly preferred)
- Pricing/contracting/chargeback experience
- Attention to detail
- Business acumen and financial analytical skills
- Organization and management skills
- Ability to manage multiple projects/tasks and meet deadlines in a fast paced environment
- Ability to work independently as well collaboratively in a team environment
Education
- 4-year degree in business or related field or equivalent experience
Career Level – IC-Professional – P3
This is a full-time, salaried position with a target salary of $90K plus 15% Incentive plan with benefits.
McKesson offers the following benefits:
- Medical
- Dental
- Vision
- PTO
- Holidays
McKesson is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAcquisition@mckesson.com . Resumes or CVs submitted to this email box will not be accepted.
Current employees must apply through the internal career site.
Join us at McKesson!
Expected salary: $90000 per year
Location: New York City, NY
Job date: Thu, 17 Jun 2021 01:54:16 GMT
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