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Job title: Patient Support Team Supervisor – Non-retail Pharmacy
Company: Randstad
Job description: Are you an experienced pharmacy supervisor/team manager or retail pharmacy front store or related supervisor/manager who, at some point in your career, has worked in a fast-paced pharmacy setting where you’ve managed patient contact/service, including prescription billing/adjudication (including entry of patient and prescription information, calling insurance companies regarding coverage) and prescription delivery? …
Are you a strong communicator and problem solver and can manage escalations by leveraging your experience? Have you previously managed a team of 5 or more people with responsibility for scheduling, workflow, motivation and teamwork, coaching, and back-up assistance as needed, working alongside your team members, to get the job done? We are currently supporting a non-retail pharmacy client in Mississauga, ON with their search for a Pharmacy Supervisor who is not completing dispensing activities but rather managing patient contact regarding the ordering, billing and delivery of prescriptions.
Advantages
This permanent career opportunity offers full-time hours (40 scheduled hours per week). Scheduled shift times will be from 1:00 pm – 9:00 pm five days per week, including both weekend days (this Supervisor will get 2 days off during the week).
The successful candidate will be provided with a competitive salary, estimated to be in the $60-65K range, paid vacation, and a comprehensive benefits package.
This is a tech-savvy setting with a start-up feel!
The staff are friendly, helpful and approachable and leadership is there to help support your success.
This is a direct-hire, permanent career opportunity, meaning the successful candidate will be on our client’s payroll from day one.
Responsibilities
In this non-retail pharmacy setting, you will supervise a team of pharmacy support staff (pharmacy assistants) while working along with the team – spending about half of your time supporting patient contact using phone, email and text. Calls will relate to patients ordering prescriptions, transfers-in and -out, billing/adjudication and delivery of their medications. Other time will be spent managing administrative tasks but the majority of time is spent working along with the team and coaching, mentoring and problem-solving. This is a non-retail setting with an office and pharmacy/dispensary on-site – this is a non-patient-facing role (no patients come into this pharmacy).
Qualifications
– Current or prior experience in any type of Pharmacy setting where you completed billing/adjudication/communication with insurance companies regarding coverage and worked to support the delivery of patient prescriptions on-time is required
– Current or prior experience as an Assistant Manager or Manager in a pharmacy or similar retail front shop, events planning or other service-oriented setting is required where you managed a team of 5 or more people
– Prior experience training and supporting/coaching other patient contact team members with the delivery of service, developing team members to grow with the organization, and monitoring team production in a customer service management style role required
– Computer experience with pharmacy software is required, including billing/adjudication (ODB and private insurance) – training on current system will be provided but prior experience with any pharmacy software is required
– Strong written verbal and computer skills are required (patient communication may include phone, email and text-based communication – proper grammar and spelling are key to supporting the professionalism of this organization’s brand
– Positive outlook with a strong work ethic required
– Deadline-oriented and strong prioritization and organizational skills a must; willing to go the extra mile to ensure patients get their prescriptions on-time!
– Able to work evening shifts from 1 pm – 9 pm daily and potentially morning shifts as per business needs; also able to work weekends (with regular days off during the week)
Summary
Qualified, available and interested candidates are encouraged click “apply” on this page and submit an application via Randstad Canada’s confidential career portal. We thank all applicants, but only those selected for interviews will be contacted immediately.
Randstad Canada and the organizations we recruit for value diversity and are equal opportunity employers. We are committed to providing accommodations for applicants, upon request, at any stage of the recruitment process in accordance with relevant provincial accessibility legislation and Human Rights Code(s). All applicants must make their requirements known when contacted.
We appreciate your application and thank you for your interest!
Meet Randstad Healthcare’s Clinical & Management Division:
Randstad Canada’s Healthcare Clinical & Management Division recruits exclusively for direct-hire permanent and long-term contract allied healthcare and healthcare leadership employment opportunities, on behalf of healthcare companies across Canada. The Central Region Healthcare Division is based in Mississauga, Ontario, where we also have a team available to support your Healthcare Administrative Support-related requirements. Randstad Canada’s Healthcare team in Quebec also has an incredible track record of success supporting healthcare administrative, clinical and management professionals and related recruits, throughout Quebec!
The Healthcare Clinical & Management Division focuses primarily on clinical and operational roles at staff, management and senior management levels in Pharmacy, Optical, Disability Care Management, Nursing, Medical Lab and Health Charity sectors. We support progressive employers in a variety of professional healthcare practice settings who are looking for fantastic healthcare-educated and experienced candidates like you!
All communication is strictly confidential – we treat your personal information, and your confidential job search overall, with a great deal of respect.
There is absolutely no cost whatsoever for job seekers to use our services. We are hired by companies to help facilitate the recruitment and selection process and support candidates as they look to find rewarding work that can carry them forward – human forward. Watch this video to learn what we mean by “human forward:” https://www.youtube.com/watch?v=1cObQpA9sA0
Our involvement in the direct-hire recruitment process does not affect candidate compensation in any way.
Why apply for this opportunity via Randstad Canada – what is the process?
When you apply for a career opportunity via Randstad’s Healthcare Clinical & Management Division, we will discuss the role with you prior to presenting your information to our client, to determine whether or not the role suits your needs on various levels. If there is a good fit between our client’s requirements and your background, and your career path/company culture ‘likes,’ then we will professionally represent your profile directly to the hiring manager. We help manage the recruitment process. We will get you timely feedback concerning your application so you know where you stand. If hired, you are our client’s employee from day one. Our involvement does not affect compensation in any way.
Thank you for your interest in this opportunity, and for taking the time to learn about Randstad Canada’s Healthcare Clinical & Management Division’s professional recruitment services! We look forward to reviewing your application.
We ask that you kindly submit any resumes/applications through the career portal exclusively, however, questions about our Healthcare Service offerings are welcome to be directed to Jennifer Andrew, Director, Health Services at jennifer.andrew@randstad.ca
Thank you!
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.
Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.
For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
Expected salary: $60000 – 65000 per year
Location: Mississauga, ON
Job date: Tue, 13 Jul 2021 23:05:42 GMT
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