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Job title: On Call Coordinator / Saturdays and Sundays
Company: Touching Hearts of Upstate, NY
Job description: At Touching Hearts at Home of CNY we are a close-knit team who relies on each other to ensure our clients receive the highest quality home care possible. We only hire committed, professional caregivers who love working with older adults and seniors during all hours of the day and night. We do what we do because we want to make a positive impact on the lives of the seniors we serve. We expect this same level of passion from every team member.
Touching Hearts is seeking employees who can live by our high standards of care and want to be challenged daily. Please do not apply if you are just looking for a job that will get you by in the short-term. However, if your purpose is to find a career that will help satisfy your desire to serve others, we would love to meet with you.
Purpose:
The On-Call Caregiver, is responsible for supporting the Executive Director in providing excellent companion care beyond regular office hours and on weekends for older adults and their families in a professional and appropriate manner.
Main Duties:
- Answer all phone calls outside of regular office hours (weekdays- 4:30 pm-8:00 am; weekends or holidays – 8:00 am-8:00 am).
- Politely and efficiently resolve any client service issues, scheduling issues or adjustments.
- Monitor the on-call email for any missed clock-ins / outs and voicemails – check these at least every 3 hours on weekends and 2 hours on weekends.
- Track all incoming calls, missed check-ins, and voicemails in the on-call log; respond to each as needed.
- Serve as “jump and run” caregiver in times where you are unable to fill shifts. This is an essential requirement of the position.
- Any other tasks requested by Touching Hearts Office Staff
Other Requirements:
- On-call staff must have reliable phone service and internet access throughout their shift.
- On-call staff must be available and able to answer and respond to incoming phone calls throughout their shift.
- When not actively taking calls or completing follow through, on-call staff is free to utilize their time as they see fit, as long as they are able to meet the above requirements.
Pay:
- Flat rate of $75 per day (Saturday & Sunday); PLUS $13.75 an hour if you must cover a shift
- We would also love to have you work as a Companion Care Partner for Touching Hearts outside of the on-call position!
Administrative On-Call Caregiver Position Qualifications:
- High school diploma required.
- 1 year of experience in an administrative role within office or customer service setting; preferably within a healthcare setting.
- Personal or professional experience working as Companion Caregiver, Personal Care Aide (PCA) or Home Health Aide (HHA), Certified Nursing Assistant (CNA).
- Proficient in HRIS or scheduling software
- Passion for helping seniors remain safe and independent wherever they call home.
- Valid driver’s license, reliable insured vehicle and smart phone.
- Ability to complete a Driving Record check and Background check.
Why Touching Hearts at Home?
- We offer free benefits to employees and their families, including 401K, “Telemedicine” Health Care Services, and Paid Time Off (PTO).
- We value work/life balance and provide flexible scheduling.
- We believe in recognizing the excellent work of our caregivers in a variety of ways, including: incentive programs to earn PTO, bonuses for performance and caregiver referrals and more!
- We strongly value developing mutually rewarding relationships between our caregivers and our clients. We promote continuity of care and strive to create on-going, consistent schedules for our clients and caregivers.
- We are family owned and locally operated.
Expected salary: $75 per day
Location: Liverpool, NY
Job date: Mon, 05 Jul 2021 03:18:43 GMT
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