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Job title: Medical Receptionist – Full Time
Company: Long Island Select Healthcare
Job description: Description :
Long Island Select Healthcare Inc. (LISH) is a comprehensive network of community health centers under a Federally Qualified Health Center (FQHC) model. We provide Article 16 and 28 clinic services at 8 locations across Suffolk County, New York.
LISH is currently searching for an experienced Full Time Medical Receptionist for our Central Islip location. We are seeking a positive, energetic, detail oriented person to manage a variety of responsibilities for this busy health clinic. Applicant must be able to work Full-Time, M-F, from 10am – 6pm. Bilingual in English/Spanish Strongly preferred.
General duties include:
- Greets and Checks In/Checks Out patients.
- Routine patient and family/aide interaction.
- Processes new patient registration forms, HIPAA, privacy notice, and demographic change forms.
- Communicates Sliding Scale policy to patients, requests documentation, and sets up new patients on Sliding Scale
- Manage high-volume amount of inbound and outbound calls in a timely manner.
- Answers phone promptly; in a polite and professional manner
- Documents all incoming & outgoing phone calls within the EMR
- Meet or exceed Quality Assurance Requirements and other key performance metrics.
- Schedules appointments for patients:
- Obtains & Enters accurate demographic information into the EMR
- Identifies appropriate insurance as needed and re-verifies accordingly
- Schedules appointments correctly, clearly documenting the reason for the appointment
- Reviews appointment details with caller prior to hanging up
- Updates patient registration/demographic info with new/terminated insurance policies, copay information
- Makes reminder phone calls as requested
- Reschedules appointments when necessary
- Acts as liaison between patient and Health Center Staff
- Directs calls to other departments/individuals when needed
- Resolves problems and fulfills requests by clarifying desired information; researches and explores alternative solutions; implements solutions; escalates unresolved problems.
- Understands when to escalate calls to management
Requirements:
- 2-5 years medical office experience, preferably in a fast paced physician practice/clinic is required for this position.
- Scheduling Software and EMR experience (eClinicalWorks desirable)
- Bilingual (Fluent) in English and Spanish is strongly preferred
- Customer friendly attitude
- Ability and Means to travel between sites
- High school diploma, General Education Diploma (GED), or High School Equivalency Diploma (HSE) required; College degree preferred
Benefits
- Depending upon experience, hourly rate of pay for this position ranges from $16.00 to $18.66
- LISH is a growing organization there is room for growth and movement!
- 2 Weeks Paid Vacation, 10 Sick Days, 3 Personal Days, & 10 Holidays Per Year
- Medical, Dental & Vision available
- Short & Long-Term Disability
- Group Term Life
- Eligibility for Student Loan Repayment Programs
Why LISH?
Our Core Values help us make a difference in our community
LISH is a 2020 Newsday & LIBN Top Workplace!
Employee Testimonials:
- “We see a diverse patient population with different backgrounds and varied ethnicities. The medical and dental professional staff treat patients with great dignity and respect.”
- “The most valuable thing I took from my (interning) experience was the focus of keeping patients first. LISH is true to their mission statement and it really instilled in me those same values.”
- “The work we do at LISH makes me proud because for many of our patients we are like family. We take the time to really get to know our patients and they truly receive the care and respect that they deserve.”
- “My manager is interested in me as a person not just someone in a workplace, [They Have] an open-door policy for questions and help me find solutions when problems arise. [They] treat all staff fairly and always acknowledges a job well done.”
- “LISH is probably one of the most family-friendly companies I’ve known. I would recommend the company to anyone.”
LISH is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. LISH complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for LISH in the U.S.
Skills : Bilingual: Expert
Education : High School or Equivalent
Experience : 1 years: eClinicalworks experience preferred
2 years: Medical Front Office Experience
Expected salary: $16 per hour
Location: Central Islip, NY
Job date: Tue, 09 Mar 2021 23:03:55 GMT
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