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Job title: Manager, Provider Operations
Company: Maple
Job description: As our Manager of Provider Operations, you will have the opportunity to advance Maple’s mission of building a connected healthcare experience.
About the Role
We’re looking to bring on a Manager to oversee the day-to-day needs of our health care provider network. The demand for virtual care is rapidly growing and Maple has Canada’s largest online health care provider network, including general practitioners, specialists, and allied health professionals. Our goal is to continue to attract, engage, and retain the best providers.
Reporting to the VP of Clinical Operations, you’ll manage a team dedicated to supporting our health care providers. You’re an excellent communicator, with a genuine passion for helping others. You enjoy thinking creatively and working through challenges. You’re highly organized, detail-oriented, tech-savvy and can manage multiple priorities at the same time. Above all, you share our belief, that through technology and innovation, people should have access to healthcare professionals when and where they need it.
Responsibilities
You will:
- Build, manage, and mentor a team
- Optimize day-to-day processes and participate in key projects and initiatives related to our provider network
- Oversee our provider onboarding processes to deliver a best-in-class onboarding experience
- Manage Maple’s provider database, ensuring data is consistently up to date
- Understand key metrics and generate required reporting
- Work cross-functionally with our Finance, Business Development, and Customer Support departments to manage provider-related initiatives, change requests, and updates
Required Skills
- 3 to 5 years of hands-on experience in a Customer Success, Project Management, or Operations related role
- Proven people management and leadership capabilities
- Strong command of project management principles, procedures, and best practices
- Ability to work effectively in a fast-paced and ambiguous environment, being quick to adapt and respond to feedback as priorities shift
- Direct experience working in a clinic/hospital/health care setting considered an asset
Key Capabilities
In addition to the skills described above, you are:
- Mission-driven — we are a small and passionate team challenging the status quo of the healthcare industry. You need to be passionate about playing an integral part in helping us accomplish our mission and vision.
- Execution-oriented — you have a strong ability and desire to execute to the highest standard. You care deeply about the quality of your work and don’t cut corners.
- Highly organized and planful — you have the ability to manage multiple projects with strong attention to detail and prioritization skills.
- A strong communicator — you speak plainly and truthfully. You communicate complex ideas in a clear and easy-to-understand way.
- Highly collaborative — you have excellent interpersonal skills and the ability to work collaboratively with a cross-functional team
Other Role Information
- Job Type: Full-time
- Reporting Manager: VP, Clinical Operations
- Location: 355 Adelaide Street West, Suite 100 but currently remote due to COVID-19 pandemic
- Start Date: Jan 2021
- Salary: $60,000-70,000
- Equity compensation: Available subject to board approval, to be discussed. Note that strike price is based on fair market value at the time of the option grant, which is also subject to change and board approval.
- Paid Vacation: 3 weeks
Working at Maple
We want you to love working at Maple. We want you to feel challenged and supported, cared for, and driven. Just as we’re driven to grow, to improve, to iterate our products and services, we want you to take the same mindset as you work towards achieving your personal best. We can all learn, we can all develop, and we can all power the future of healthcare. But we can only do it together. At Maple, we are a team first and foremost. Your success is our success.
In order to support your wellbeing, we offer an evolving set of benefits and perks, including:
- Health benefits: Comprehensive health and dental benefits and unlimited daytime online consultations with a General Practitioner
- Maternity & parental leave benefits: Up to $8,000 supplemental unemployment benefit
- Paid personal days: 10 personal days plus additional paid and unpaid time off for significant life events
- Flexible hours: For example, work from home Fridays when we’re in the office
- Learning & development: up to $1,000 professional development budget per fiscal year, continuous feedback culture, semi-annual performance reviews depending on start date
- Periodic use of the company parking spot when in office
- Healthy snacks or remote alternative
- Quarterly team socials
We’re an equal opportunity employer and value diversity at our company. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Please note that any offer of employment may be subject to verification of employment and education background checks, including a criminal record check.
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Expected salary: $60000 – 70000 per year
Location: Toronto, ON
Job date: Thu, 07 Jan 2021 23:08:27 GMT
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