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Job title: Manager Information Technology Services 2
Company: New York State
Job description: Minimum Qualifications Candidate must be a qualified employee of New York State and have had permanent competitive service as follows: 1 year of permanent service as an MIS 1 or in a position eligible for Section 52.6 transfer.
Candidates appearing on an eligible list for this title will be canvassed and do not need to apply to this posting.
Duties Description The IT Infrastructure and Operations Manager reports to the CIO. Responsibilities include the day-to-day tactical oversight of the IT Operations and Network Services section. The incumbent will oversee staff and manage IT operations and related projects to ensure that all OAG networking, firewalls, VOIP, Microsoft Windows servers, desktop imaging, cloud services and backups adhere to best practices. The role ensures proper planning, reporting and monitoring progress for IT infrastructure operations and network services, and related projects. The successful candidate will provide leadership and technical expertise to ensure the integrity, confidentiality, and availability of OAG information technology assets. This position requires a thorough understanding of complex organizational structures and processes, best practices for enterprise architectures, network infrastructure and information technology governance approaches.
Job Duties:
- Assign work to subordinate supervisors; monitor project progress, review major staff initiatives, and make recommendations as appropriate. Write progress reports for IT management that describes project statuses including the technical, fiscal, and staffing issues associated with project completion.
- Work with other Section Heads within the IT organization to ensure compatibility of all initiatives and acquisitions within and among IT.
- Keeps abreast of new technologies and innovations in the IT arena for use in planning and staff development activities.
- Assess technology gaps and identify opportunities to better leverage existing technologies.
- Define scope and objectives of short-term and long-range projects for IT Operations & Network Services. Confirm that project schedules are up to date and complete.
- Update Project Portfolio on a monthly basis to report project status to senior staff.
- Ensure all changes, outages, tasks and central compute assets are accurately reflected in ServiceNow.
- Perform team skill assessment, gap analysis, and execute positive change through appropriate management and mentorship.
- Manage cross training of staff to follow proper operating procedures necessary to maintain the integrity of the network and the technologies involved.
- Facilitate meetings with project team(s), agency management, users and IT staff to discuss specific projects and resolve issues that arise.
- Develop procedures, standards and internal controls for the conduct of work within IT Operations & Network Services. Coordinate with the Chief Information Security Officer to ensure compliance with security policies. Monitor compliance and take appropriate action as needed.
- Serve as liaison with vendors. Create Statements of Work, RFQs, and RFPs as needed. Monitor vendor compliance with contracts for services. Resolve problems as needed.
- Manage and automate system reporting and proactive alerting for IT Operations & Network Services; assist team with optimizing system health monitoring, maintenance and reporting.
- Assist management in the development, interpretation, review, and communication of IT policies, procedures and standards.
- Develop and maintain technical documentation regarding network configurations and operating procedures.
- Facilitate IT Change Control meetings ensuring procedures are followed for the OAG change control process. Keep change control procedures up to date and available for staff.
- Assist management with budgeting, purchasing, strategic planning and human resource related responsibilities.
- Perform the full range of supervisory duties. Perform Annual & Semi-Annual performance evaluations for subordinates.
Preferred Qualifications:
- Experience managing large teams and complex IT environment
- Experience designing, consolidating, and architecting data centers.
- In-depth technical knowledge of networking, storage, backups
- Experience with Operating Systems including Windows, desktop imaging, Linux, and Solaris.
- Experience with IT service Management systems
- Experience designing and configuring DNS, firewalls and Active Directory (AD)
- Experience architecting and designing hybrid cloud environments.
- Experience with DevOps
- Experience designing and configuring network topology including circuits, HA, load balancing, and routing.
- Experience with MS Systems Center Operations Manager (SCOM) or other monitoring tools
- Experience managing virtual environments
- Experience managing and monitoring a multi-site VOIP environment and video conferencing equipment.
- Experience implementing backup and disaster recovery systems including capacity planning.
- Experience with firewalls and security appliances.
- Experience triaging networking and operations issues and providing technical guidance to resolve issues.
- Experience with cloud architecture, including networking, security, storage, and sizing
- Experience with Service Now CMDB or similar confirmation management tools
- Excellent communicator
Additional Comments Mon-Fri, 8:30 am – 5:00 pm. Travel and after-hours work required.
Applicants from diverse backgrounds are encouraged to apply. The OAG is an equal opportunity employer.
Some positions may require additional credentials or a background check to verify your identity.
Expected salary: $99415 – 125629 per year
Location: Rensselaer, NY
Job date: Wed, 21 Apr 2021 04:26:47 GMT
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