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Job title: IT Technical Support Engineer
Company: Lannick
Job description: Job Highlights
City Toronto
Type Permanent
Salary $70,000
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About the Company
Our client is a global construction company, and they are looking for an IT Technical Support Engineer.
About the Opportunity
- Provide ongoing technical support to all users at the Head Office and Site Office locations (all within the GTA)
- 70% of support will be for the head office location
- Mixture of hardware and software support
- There is a global team that will triage support calls and push to the local Support Engineers for resolutions vi ServiceNow
- Support can be hardware based (laptops, basic phone, mobile devices) and software (MS365, software installation, training, manage accounts)
- There is basic support required for server infrastructure (file/print servers, VM Server, Applications, Active Directory), and basic networking support (experience with Meraki devices highly desired)
- There are approximately 20-30 tickets on a daily basis, and SCCM experience will be required to assist with reimaging
- Strong communication skills, and customer service skills are essential to the role
About You
- Excellent interpersonal skills to support both technical and nontechnical personnel at all levels, throughout the organization (you will also help with new user training!)
- Expert in Windows operating systems (Windows 10)
- Expert in PC hardware replacement and repair, enterprise workstation deployment and configuration, troubleshooting client network connectivity issues, and configuration of networked printers
- Highly knowledgeable in the configuration and troubleshooting of standard business software such as: Microsoft Office Suite, MS Teams, OneDrive
- Microsoft Azure Cloud experience, basic Windows Active Directory
- Working knowledge of service desk ticketing system (e.g. ServiceNow, Footprints, Remedy) and remote assistance tools such as Remote Desktop Connection, SCCM and TeamViewer
- Knowledge in networking technology (e.g. Cisco, Meraki)
Salary
$60,000 – $70,000/year
How to Apply
Click the “Apply Now” button and follow the instructions to submit your resume. Please know that we only accept documents in MS Word or Rich Text formats.
When referencing this job, quote # 30503.
You must currently reside within the Greater Toronto Area and be permitted to work in Canada to be considered for this opportunity. A recruiter will be in touch with you if your profile meets our client’s requirements for this role.
Expected salary: $70000 per year
Location: Toronto, ON
Job date: Wed, 18 Aug 2021 23:35:15 GMT
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