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Job title: IT Helpdesk & Telecommications Lead
Company: Pierce Technology Corp
Job description: Energetic, customer oriented and resolution driven helpdesk and telecommunications support lead based in NY offices. Providing hands-on support for all user related IT issues including leading all tasks associated with Telecommunications Services. The candidate must have strong interpersonal skills and works well with others in a team environment. Part of the job function is providing VIP/Executive team support – which includes 24×7 remote support on as needed basis.
Major Responsibilities include but are not limited to:
- Lead with VIP/Executive office – assist with white-glove installation, troubleshooting, support.
- Takes priority over all other tasks – provides top quality customer service and available 24×7 for remote assistance as and when needed
- Provide professional and user-friendly Helpdesk and hands-on technical support
- Administering Cisco phone system and Voicemail
- User login and voice mail setup
- Configure VoIP Cisco phones
- Assist with troubleshooting Cisco and Voicemail Phone connectivity
- Mobile phones and tablets – installation, troubleshooting, repair/replacement
- MDM deployment and support
- Desktop systems including installation and troubleshooting
- VDi/think-clients
- Printers
- Windows OS
- MAC OS
- Business productivity software.
- Ensure timely completion of help desk tickets to meet service levels
- Logging and updating of all Incident tickets in Helpdesk system o Documentation of Helpdesk best practices and Knowledge Base o Provide after-hours on-call support as and when required
- Participate in special assignments and projects as requested by management
- Employee moves – support and complete all assigned personnel moves in-between offices/buildings
- Ensure that all corporate and IT governance policies and procedures are adhered to at all times
Requirements
Job Requirements:
- 2+ years’ experience in a technical support position.
- Excellent Customer Service skills are required.
- This individual must be able to work in a team environment and make positive contributions to the organization
- This individual must be able to comfortably lift and carry equipment weighing up to 40 pounds
- Strong analytical and communication skills
- Must have strong written skills, with the ability to convey clear and concise thoughts and ideas
- Must have excellent interpersonal skills to deal with end user community
Other Skills and Abilities:
Expected salary: $60000 per year
Location: New York City, NY
Job date: Fri, 16 Apr 2021 22:58:35 GMT
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