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Job title: IT Helpdesk Specialist, Tier 1
Company: Marberg Staffing
Job description: IT Helpdesk Specialist, Tier 1-2, for Provincial Government Agency Client, downtown Toronto.
Update (August 18 2021): This position is still open, however our client has closed it to additional applications at this time. Any resumes submitted for this position will be held on file to be reviewed should the application process re-open and for future job opportunities.
Marberg Job Number: 1255.
Job Type: Temporary, initial term October 4, 2021 – January 7, 2022, with additional possibility of contract extension or direct hire.
Number of Positions Open: 1.
Experience Level Required: Intermediate.
Compensation: 34.61 per hour.
Recommended Application Date: IMMEDIATELY; Please note that we are shortlisting Candidates immediately, and will be reviewing final applications by 3 p.m. today, Wednesday August 18, 2021.
Work Hours: Regular Business Hours; 35 hours per week.
Work Location: Combination of Remote and Onsite, at Client’s secure downtown core Toronto office, on TTC and PATH.
Ergonomic Requirements: Regular Desk Duties.
Dress Code: Business Casual while onsite; Facemask to be worn in Designated Areas of Client Building as required; Fragrance/Perfume Free Workspace Policy in effect.
Responsibilities Summary:
- Responding promptly and courteously to technical support and service requests.
- Exercising professional listening and customer service skills; communicating with clients clearly, concisely and patiently, taking into account varying levels of technical ability, and communication and learning styles.
- Installation and configuration of workstations, printers, scanners, mobile devices, third-party software and custom developed applications.
- Writing up and updating technical documentation on problems and solutions.
- Participation in hardware and software rollouts.
- Troubleshooting hardware, software and networking-related issues.
- Assisting with IT procurement, e.g. product research, updating inventory and record-keeping.
- Training clients on software, computer systems and peripherals as required, adapting to different skill levels and learning styles.
- Additional Helpdesk and Technical Support responsibilities as assigned.
Qualifications:
Education: 2-year diploma in Computer Science or related college program.
Preferred Experience: 3+ years of related Helpdesk / Technical Support experience from a large, complex organization; banking or financial services sector preferred.
Technical Skills Requirements:
- Advanced proficiency in MS Windows 7 (will be tested).
- Expert level proficiency in MSOffice (Word, Excel, PowerPoint and Outlook) (will be tested).
- Hands-on experience with Lotus Notes Client 8.5 and Notes databases (will be tested).
- Familiarity with Active Directory.
- Experience supporting iPhones, tablets and other mobile devices.
- Experience working with incident tracking software.
Task-Based Qualifications and Additional Attributes:
- Tier 2 level Helpdesk, Customer Support and Training experience from within a team-based IT environment.
- Ability to learn new technologies quickly.
- Proactivity and leadership skills; ability to work well both independently and as part of a busy IT team, and liaise effectively with a wide range of internal and external stakeholders.
- Superior attention to detail, time management, organizational and customer service skills; ability to meet tight deadlines and work well under pressure.
- Proven ability to professionally handle confidential information.
- Proficient English communication skills, both written and verbal.
- Excellent judgement: demonstrated commitment to client service and professional representation of the organization.
- Ability to work both remotely and to commute to and work onsite as required.
- Satisfactory CPIC Criminal Background Checks (both name-based and fingerprint); Technical Skills Evaluations; and Employment References. Please note that Marberg will reimburse Candidates for all costs of the CPIC Checks, once initiated by either Marberg or our Client, upon submission of approved Expense Receipts.
- Satisfactory completion of Ontario government provided Health and Safety and AODA online courses prior to onboarding.
- Satisfactory COVID Clearance prior to working onsite.
We thank all applicants for their interest but wish to advise that only those selected for an interview will be contacted.
Please note that Marberg Staffing updates job posts regularly, and external job boards may not reflect these changes in a timely fashion. Please refer to https://marberg.com/career-portal for the most current information including salary range.
Please note that Marberg Staffing only accepts applications through Indeed.ca, LinkedIn and marberg.com.
Expected salary: $34.61 per hour
Location: Toronto, ON
Job date: Fri, 20 Aug 2021 00:27:25 GMT
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