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Job title: IT Helpdesk Coordinator
Company: Marberg Staffing
Job description: IT Helpdesk Coordinators for Provincial Government Agency.
Marberg Job Number: 1245.
Job Type: Temporary, initial term 6 months from start date.
Number of Positions Open: 2.
Experience Level Required: Junior-Intermediate; Tier 1-2.
Compensation: $25/hr to $30/hr according to experience.
Recommended Application Date: IMMEDIATELY: Please note that we are shortlisting Candidates right now for ASAP start date. Preference given to Candidates who can start immediately, without prior notice.
Work Hours: Regular Business Hours.
Work Location: Currently Remote, but may require regular or occasional onsite work later on in the assignment, at our Client’s secure, downtown Toronto location on TTC line.
Responsibilities Summary:
- Respond to telephone or email inquiries, troubleshooting technical issues related to computers and other IT matters for internal employees using a positive, client focused attitude to deal with issues as they arise.
- Support agency Zoom use, providing instructions and guidance on its use in a business context and using strong working knowledge to quickly resolve problems.
- Supply clear, thorough written instructions to agency employees outlining Zoom procedures and other technical system guidelines, ensuring information sharing is fast, effective and accessible.
- Use IT knowledge to support employees in troubleshooting various other concerns including resetting passwords, teleconferencing procedure and related issues.
- Provide technical support to employees over the phone re problems with resetting passwords, teleconference procedures, etc.
- Additional Helpdesk Tier 1 or 2 responsibilities as assigned.
Qualifications:
- Post Secondary Degree or Diploma in Computer Science or related discipline.
- 1-2+ years of related helpdesk experience.
- A history of highly proficient Zoom use with the expertise to provide instructions and technical guidance on its application in the workplace.
- Have good writing skills to write out Zoom and other technical procedures
- Excellent computer skills including demonstrated Microsoft Office skills and experience navigating Windows and Mac operating systems.
- Strong problem-solving abilities, with the experience to quickly identify issues as they arise and provide best practice advice to achieve resolution in a timely manner.
- Excellent professionalism, customer service and a self-motivated attitude, with the ability to work in multiple environments and prioritize tasks effectively.
- Proven ability to professionally handle confidential information.
- Excellent judgement and demonstrated commitment to client service and professional representation of the organization.
- Advanced organizational, coordinative and time management skills, with the ability to prioritize work effectively for self and others, meet tight deadlines and work well under pressure.
- Ability to work well both independently and collaboratively as part of a team and liaise effectively with a wide range of internal and external stakeholders.
- Ability to work both remotely and to commute to and work onsite when required.
- Satisfactory CPIC Criminal Background Check and Employment References.
We thank all applicants for their interest but wish to advise that only those selected for an interview will be contacted.
Please note that Marberg Staffing updates job posts regularly, and external job boards may not reflect these changes in a timely fashion. Please refer to https://marberg.com/career-portal for the most current information including salary range.
Please note that Marberg Staffing only accepts applications through Indeed.ca, LinkedIn and marberg.com.
Expected salary: $25 – 30 per hour
Location: Toronto, ON
Job date: Fri, 13 Aug 2021 00:14:10 GMT
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