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Job title: IT Help Desk Support Engineer
Company: Cinter Career Services
Job description: Foreign Import / Export company is currently seeking an IT Help Desk Support Engineer in New York City.
Working Hour : 9am – 5pm, Monday to Friday, Overtime/Weekend Works are expected as well.
Compensation : 50K-60K
Temp to Hire and it will full time after 3 month. * PRIMARY RESPONSIBILITIES:
- Provide technical support to client users as an IT Support member
- Provide and manage client IT support operation related document
- Provide and manage client IT dept accounting related document
- Understand and follow clinet’s request and instruction
- Expand the business with existing and new client
- ESSENTIAL FUNCTIONS:
- Provide the support service at the service operation time, which is instructed by the client and/or company management.
- Be stand by at the client operation site before the service operation time start.
- Be at the client operation site with the cloths, which was instructed by the client and/or company management.
- Have a proactive communication with client and company management.
- Understand requirements and instruction/company management and provide the service based on the requirements and instructions, including BYOD.
- Read and understand any company provided documents and training.
- Submit company required report, attendance for requested meeting, training course.
- Mentor and train new team members if necessary
- Follow team manager’s request/instruction to operate IT operation support team.
- QUALIFICATIONS AND REQUIREMENTS:
- Very flexible mindset & challenging personality against sudden big change of request/work-flow/rules/responsibility range/environment
- Toughness & strong motivation to complete heavy workload.
- Strong motivation to reach out goals.
- Strong attention to details with the ability to troubleshoot issues and provide resolution
- More than 3 years experience of help desk and troubleshooting
- More than 3 years experience of Microsoft 365 Administration
- More than 3 years of admin experience in an active domain environment
- Knowledge of network troubleshooting
- Knowledge of Virtual Desktop Interface
- SKILLS:
- Team-oriented personality
- Excellent communication skills
- Microsoft Office (Outlook/Word/Excel/PowerPoint)
- English
WORK ENVIRONMENT:
Client’s site (Remote / Locations where computers and phones can connect to the Internet, in case client requests for special occasions such as Covid-19 outbreak)
PHYSICAL DEMANDS:
Hold and carry item, which is 20lbs.
TRAVEL:
I can go to both domestic and international business travel, and work after business hours including the weekend and national holidays if required.
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Expected salary: $50000 – 60000 per year
Location: New York
Job date: Tue, 17 Aug 2021 01:36:19 GMT
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