APPLY NOW!
Job title: IT Assistant: Level 1 (Provisional) – IT Technical and Help Desk Specialist, Evenings & Weekends
Company: CUNY School of Professional Studies
Job description: Job Title: IT Assistant: Level 1 (Provisional) – IT Technical and Help Desk Specialist, Evenings & Weekends
Job ID: 22366
Location: School of Professional Studies
Full/Part Time: Full-Time
Regular/Temporary: Regular
GENERAL DUTIES
I.T. Assistants perform entry-level professional work in technology-related disciplines. While areas of specialization vary, typically I.T. Assistants work in areas such as development/programming, communications, technical support, or similar based on the needs of the Information Technology area to which they report. Work tasks include resolving minor technology problems, monitoring activities, and maintaining documentation. They have latitude for independent initiative and judgment, under supervision.
This job is in CUNY’s Classified Civil Service. The full specification is available on our web site at
CONTRACT TITLE
IT Assistant
FLSA
Non-exempt
CAMPUS SPECIFIC INFORMATION
For over 15 years, the CUNY School of Professional Studies (CUNY SPS) has been leading online education in New York. Notable for offering the most online bachelor’s and master’s degree options at the City University of New York, and for serving transfer students as the University system’s only undergraduate all-transfer college, CUNY SPS meets the needs of adults who wish to finish a bachelor’s degree, progress from an associate’s degree, earn a master’s degree or certificate in a specialized field, and advance in the workplace or change careers.
The School’s growth has been remarkable, with twenty-four degrees launched since 2006. Enrollment has risen by more than 30% in the last four years to over 4,000 students in the credit-bearing programs. Thousands more are enrolled in non-degree and grant-funded workplace learning programs. In addition, the School has an active alumni network and has established the CUNY SPS Foundation, which offers multiple scholarship opportunities to current students.
CUNY SPS has consistently been named by U.S. News & World Report as one of the country’s top online institutions. This year, the School was ranked in the top 2% in the nation on the publisher’s list of the 2021 Best Online Bachelor’s Degree Programs.
As a member of the technical support unit and reporting to the Assistant Director of User Support, the IT Technical and Help Desk Specialist will provide end-user support including but not limited to:
- Identifying, researching, evaluating, prioritizing, and resolving technical problems.
- Responding to support requests made via various channels including walk-in visits.
- Addressing end-user problems with hardware, software, networking, and other IT-related issues.
- Utilizing remote control software to support desktop sharing and file transfer to offsite users.
- Document incidents in the help desk ticketing system and ensuring timely resolution of open tickets.
- Communicate clearly and proactively with technology users and staff to understand, identify, document, and resolve problems.
- Maintain, analyze, troubleshoot, and repair computer systems; repair or replace components in laptops, desktops, printers, and other peripherals.
- Install approved software releases, system upgrades, patches and software related compatibility issues.
- Create, update, and manage user permissions and computer and group assignments in Active Directory.
- Maintain classroom technology to include software updates and general maintenance needs.
- Maintain conference calls and video conferencing software and peripherals and assist users with teleconferencing software such as Zoom, Citrix and Polycom technologies.
- Maintain a working knowledge of computer technology, network systems, and standard software and act as a resource of technical information to the end user community.
MINIMUM QUALIFICATIONS
- High School Diploma, G.E.D., or equivalent
- A minimum of six months of full-time experience in a computer or technology-related position. Experience that is more than 20 hours per week and less than 35 hours per week may be counted at 50% of the requirement (i.e., two months of part time experience equal to one month full time experience)
- Additional experience and/or education that can be met by ONE of the following: An additional three years and six months of full-time work experience in a computer or technology-related position; an Associate’s degree plus 18 months of full-time work experience in a computer or technology-related position; or a Bachelor’s degree from an accredited institution
- Demonstrated English Language proficiency
- A Motor Vehicle Driver’s license, valid in New York State, may be required for some, but not all positions.
This title has three levels. To qualify for Levels 2 and 3, additional qualifications, such as education, experience, or certification relevant to the area of specialization are required.
OTHER QUALIFICATIONS
- Familiar in Microsoft Windows, Mac OS X, Microsoft Office 365 Applications, Adobe Creative Cloud
- Familiar with CUNYFirst, Campus Solutions, CRM, LMS-Blackboard, Collaborate
- Familiar with the use of interactive SMARTBoard technologies, support and maintenance
- Familiar with the deployment of computer images through MDT servers and command lines
- Familiar in the use of classroom technologies
- Availability to work nights and/or weekends
- Strong verbal and written communication skills and the ability to work collaboratively
- Ability to prioritize, establish and meet goals and milestones, including the ability to make judgment calls and to respond tactfully in all situations
- Ability to work well under pressure and handle stressful situations
- Ability to work in a fast-paced, team-based, and customer service-oriented environment
COMPENSATION
New Hire: $49,211*
Incumbent: $55,608
*This amount reflects a 13% salary suppression in effect for the first 24 months of employment only.
BENEFITS
CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.
HOW TO APPLY
Visit:
and provide the requested information.
CLOSING DATE
May 17, 2021
JOB SEARCH CATEGORY
CUNY Job Posting: Information Technology/Technical
EQUAL EMPLOYMENT OPPORTUNITY
CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.
Job Requirements:
See Description
Expected salary: $49211 per year
Location: New York City, NY
Job date: Thu, 06 May 2021 07:31:10 GMT
APPLY NOW!
[ad_2]
