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Job title: Information Technology Specialist 3 – Item
Company: Department of Homeland Security
Job description: Minimum Qualifications Interested candidates must currently be reachable on the Information Technology Specialist 3,
SG-23 list OR be eligible to transfer under Section 52.6 of the Civil Service Law.
52.6 Transfer:
Candidates must have one year of permanent, competitive service in a qualifying title allocated to salary grade 21 or higher.
Duties Description · Install and configure new software.
· Conduct operational readiness tests on newly built system components.
· Administer system components utilizing tools, techniques, and relevant computer capabilities.
· Partner with testing units and the New York State and Local Retirement System (NYSLRS) selected vendor (Accenture) in developing and executing demonstration scripts and conducting testing, as required.
· Create and maintain installation and system operations documentation for system components.
· Prepare “how-to” documents for team members to use as a quick reference to complete assigned tasks.
· Research available information and standards for maintaining systems and assist in developing and/or updating procedures with the most up-to-date information.
· Participate in the development of technical and/or functional requirements for new components, or for enhancements to existing system components.
· Communicate and collaborate with technical and non-technical staff to implement new procedures upon approval by supervisor.
· Monitor system components to ensure efficiency, reliability and effectiveness of the system, or third-party software.
· Apply updates, fixes and patches to the system(s), as required.
· Work closely with other systems personnel to coordinate and properly apply system updates.
· Communicate regularly with the supervisor on software issues, system problems and project needs, as identified.
· Troubleshoot and resolve software and systems issues, as needed.
· Coordinate with software vendors on trouble tickets, and ensure that persistent issues are escalated, as necessary.
· Communicate regularly and effectively with management, the NYSLRS implementation vendor (Accenture) and CIO technical support teams on software issues and project needs, as identified.
· Migrate code and/or file changes using the Phire version control software and SQL scripts.
· Maintain system issues and configurations change logs.
· Coordinate system outages, bringing system components down and/or up, as needed.
· Support Testing Teams in the development and execution of test scripts and testing as needed.
· Provide on-call support for nightly batch processing, as needed.
Additional Comments Knowledge, Skills, and Abilities
· Demonstrated experience in Applications Servers (1 year to less than 2 Years).
· Demonstrated experience in any of the following software:
· PeopleSoft Enterprise 9.x including:
· Human Capital Management (HCM).
· Customer Relationship Management (CRM).
· Financials (FSCM).
· Integration Hub/Portal (IH).
· Learning Management (LMS).
· Oracle Policy Administration (OPA) and Policy Modeling.
· Oracle Business Intelligence Enterprise Edition (OBIEE) .
· Oracle Business Intelligence Analytics (OBIA).
· Oracle WebLogic Suite.
· Oracle SOA.
· Oracle Business Process Management (BPM) Suite.
· Oracle Enterprise Government, Risk and Compliance Manager (GRC).
· PHIRE change control software and Architecture.
· RightFax Server.
· AMC Express Agent (MCIS).
· Adobe RoboHelp Server.
· IMB Rational Performance Virtual Testers.
· Business Intelligence (BI) Administration Tool.
· Demonstrated experience ascertaining the various methods available to accomplish maintenance tasks, and determining which methods to use under varying conditions, in order to improve customer service.
· Demonstrated experience troubleshooting applications, network communication and storage communications problems, utilizing diagnostic tools to trace and resolve technical problems.
· Demonstrated experience tracking and resolving problems impact on continuing system operations.
· Demonstrated experience documenting procedures pertaining to server maintenance, configurations, change and release management.
· Demonstrated experience addressing new software maintenance requirements and service outages.
· Ability to effectively assist in leading a team and managing a cohesive staff, ensuring achievement of objectives.
· Excellent oral and written communications skills.
· Excellent organization skills.
· Demonstrated experience administering or utilizing any of the following software:
· Oracle Enterprise Data Quality.
· Oracle Application Integration Architecture (AIA).
· ESP Workload Automation Business Agency for PeopleSoft.
· PeopleSoft Process Scheduler.
· Microfocus Net Express/Visual COBOL.
· PuTTY.
Some positions may require additional credentials or a background check to verify your identity.
Expected salary: $73284 – 92693 per year
Location: Albany, NY
Job date: Sun, 25 Jul 2021 01:37:26 GMT
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