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Job title: Information Technology Specialist 3
Company: Department of Homeland Security
Job description: Minimum Qualifications Preferred Qualifications
- Three years’ experience in Desktop engineering and call center support;
- Extensive experience with Windows 10 and Microsoft O365; certifications relevant to MS Windows are a plus;
- Experience in the field of Desktop Engineering, including Windows image package creation, deployment and management;
- Strong awareness of cybersecurity frameworks and standards;
- Strong working knowledge of technical approaches in design, build testing, debugging problems, client based security management tools, Networking concepts and mobile device management (MDM) solutions;
- Advanced knowledge, troubleshooting and support for Intel workstation hardware and remote access systems including VPN and two factor authentication; and
- Strong experience in PowerShell scripting language and Active Directory group policy.
Appointment method:
List Appointment: Candidates must be reachable on the Civil Service eligible list for 26-376 or 37-675.
Transfer: Candidates must have one year of permanent competitive service in a title eligible for transfer via Sections 70.1 or 52.6 of the Civil Service Law. Information regarding transfer eligibility may be available on the Civil Service Career Mobility Office website at http://careermobilityoffice.cs.ny.gov/cmo/.
Please note that under Civil Service Law, an employee cannot have two consecutive upward 70.1 or 52.6 transfers without an intervening eligible list appointment if such transfers would exceed two salary grades.
Duties Description The Department of Financial Services (“DFS”) is seeking candidates to fill two (2) Information Technology Specialist 3, SG-23 positions. The incumbents will serve as the Desktop Engineers and will be responsible for designing, architecting and supporting the end users computing platform. Using expert level experience and leveraging best practices, these positions will assist in developing and supporting the Desktop platform to enable the delivery of high quality Desktop experience to end users. Duties include, but are not limited to, the following:
- Designs and documents endpoint hardware solutions as well as operating systems configurations;
- Develops and creates baseline images of Windows operating system; administers and supports mobile device management solution;
- Creates and maintains Active Directory Group Policies;
- Troubleshoots, resolves problems and provides preventive maintenance;
- Identifies, implements and monitors security measures for the protection of users endpoint devices;
- Performs system software and hardware upgrades and patches, including planning, testing, scheduling, coordination and deployment;
- Researches and tests current and new infrastructure products and services; conducts evaluation and proof of concepts of hardware and software technologies and provide recommendations on improving current platform;
- Administers and supports remote access technologies;
- Utilizes scripting to automate processes;
- Provides expert recommendations on highly complex issues for Desktop and Support teams;
- Works with Development teams, project management teams, and other IT teams to deliver the best desktop experience;
- Develops trends by monitoring and analyzing incoming calls, problems and support requests;
- Assists in providing a roadmap for the end users compute platform, including laptop, desktop and mobile devices;
- Recommends appropriate changes to management with regard to standards and procedures based on business/technology trends and operational challenges utilizing collected performance metrics; and
- May supervise lower-level IT staff.
Additional Comments Appointment to this position is pending Division of Budget approval to fill.
Positions located within the New York City metropolitan area, as well as Suffolk, Nassau, Rockland, and Westchester Counties, are also eligible to receive an additional $3,026 annual downstate adjustment.
Some positions may require additional credentials or a background check to verify your identity.
Expected salary: $73284 – 92693 per year
Location: New York City, NY
Job date: Fri, 27 Aug 2021 02:12:41 GMT
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