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Job title: Information Technology Specialist 2
Company: Department of Homeland Security
Job description: Minimum Qualifications This position is open to candidates who are reachable on the Information Technology Specialist 2, G-18, Civil Service eligible list OR have one year of permanent competitive service as an Information Technology Specialist 2, G-18. This position is also open to NYS employees at or above G-16 who are eligible for transfer under Section 52.6 or 70.1 of the Civil Service Law. The transfer cannot be a second, consecutive transfer resulting in an advancement of more than two grades. In order to qualify for a Section 52.6 transfer, candidates must have one year of permanent competitive service in a qualifying administrative title such as Information Technology Specialist 2 (Programming), G-18; Business Systems Analyst 1, G-18; or Telecommunications Analyst 2, G-18. In order to qualify for a Section 70.1 transfer, candidates must have one year of permanent competitive service as a Supervising Computer Operator, G-18.
Duties Description The incumbent will be responsible for analyzing, validating, and managing business functional problems of end-users and stakeholders of the State’s enterprise resource planning (ERP) system. The incumbent will play an integral role throughout the entire SFS problem resolution life cycle and will serve as the conduit between the business process user community and the internal SFS teams.
General Job Responsibilities:
- Identify and solve issues or problems found in the software through troubleshooting and replication of end-user reported issues.
- Strong customer-service focus.
- Ability to analyze complex situations and provide solutions.
- Ability to define approach for understanding and resolving end-user problem.
- Assist with facilitating meetings with internal staff, end-users and management identifying and analyzing end-user problems.
- Identify and document the corrective action needed, communicate resolution to end user.
- Establish timetables for completion of resolution.
- Upon successful resolution of a problem, ensure resolution steps are clearly documented and conduct knowledge transfer activities with appropriate SFS staff as needed.
- Assess the validity of requested feature changes or updates from end-user requests.
- Develop test plans and assist in the analysis of the results.
- Monitor for any issues and ensure that they are resolved in a timely fashion.
- Perform business analysis intelligence activities such as data mining, writing and running SQL queries to extract data to conduct research.
- Serve as subject matter expert (SME) in SFS PeopleSoft Financials functional area(s).
- Preferred knowledge in financial accounting.
Additional Comments You are advised that, should you accept a job offer with SFS, you may be required to be fingerprinted.
SFS is the organization that manages the enterprise financial system that supports the business of New York State government. SFS is an independent entity jointly governed by the Office of the State Comptroller and the Division of the Budget.
As one of the largest public sector enterprise financial systems in the United States, SFS processes an average of 22,000 voucher transactions daily and about $150 billion in payments per year using Oracle PeopleSoft technology. SFS staff provide extensive operational support to over 70 NYS agencies and authorities. SFS continues to work on major initiatives to expand the use of system functionality and works collaboratively with agencies and the NYS Office of Information Technology Services clusters that support IT systems across the State.
Currently, we are looking for motivated, highly qualified professionals who can lead and support ongoing transformational statewide information technology projects. Focused on best practices, continuous improvement, and enabling efficient government operations, SFS team members include programmers, project managers, PeopleSoft experts, database and security administrators, business analysts, and customer service and change management professionals. Located in Albany, NY, SFS is a fast-paced, dynamic place to work, where individuals have the opportunity to support the transformation of NYS government’s financial business processes. SFS is committed to diversity and workforce development, providing its employees with professional growth through training opportunities and knowledge sharing.
To learn more about SFS, visit our website at www.sfs.ny.gov.
Some positions may require additional credentials or a background check to verify your identity.
Expected salary: $56604 – 71980 per year
Location: Albany, NY
Job date: Sat, 26 Jun 2021 05:55:27 GMT
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