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Job title: HVAC Service Dispatcher/Customer Service Representative
Company: VPI
Job description: 8:00 a.m. – 5 p.m. Monday through Friday
Maintains the daily schedules of the service technician and dispatches technicians to their next call as each call is completed
Contact customers with special-order parts pending status when the parts arrive to schedule the work.
Maintains on-call schedule and communicates with answering service
Maintains customer database
Communicates clearly and concisely with department managers, employees, and customers, including keeping customers informed as to scheduling and lead times
Perform all AR for service department
Respond to messages left overnight
Review service technician timecards for accuracy
Maintain maintenance agreements, including billing, scheduling pre-season whenever possible, database information, hard files, and renewals
Keep customer files and data base updated as new information is received (warranty, equipment information, filter sizes, accessories, added, etc.)
Monitor payment status of any work which was not paid at time of service (such as landlord billing)
Happy Calls/Follow-Ups/Customer Surveys
Follow up on recommended work not approved
Monitor service technician invoicing for accuracy
Post and apply all payments for service
Primary back up for Installation & Sales Coordinator
Job Requirements: High school diploma or GED
Two years plus dispatch experience in any field
Two years plus experience in customer service and/or general accounting/billing
Knowledge of HVAC industry is preferred but not required
Intermediate computer skills (proficiency with Microsoft Word, Excel and Outlook)
Basic accounting/bookkeeping skills and working knowledge of QuickBooks
Geographical knowledge of service area or map reading skills
Ability to handle multiple priorities at the same time while remaining calm under pressure
Excellent verbal and written communication skills and ability to work independently
Excellent customer relations skills
Expected salary: $18 – 24 per hour
Location: Lions Head, ON
Job date: Sun, 28 Feb 2021 06:40:40 GMT
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