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Job title: Helpdesk Technician II
Company: Etsy
Job description: Company Description
Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect entrepreneurs with buyers around the world. As an Etsy employee, you’ll tackle unique problems alongside talented coworkers committed to Keeping Commerce Human. We’re large enough that you’ll focus on meaningful, complex challenges, but small enough that you can make a rewarding impact.
Job Description
Etsy is seeking a level two desktop support analyst to join our Helpdesk team and help support the tools and infrastructure that directly impact the productivity of our enterprise organization.
The tools we are responsible for are used every day by Etsy employees. We’re looking for people who excel at working with others, challenge the status quo, and are extraordinary problem-solvers. We value clear communication, honest feedback, and empathy for the users of our services. This is an exciting time to join Etsy, as we embark on next-generation work.
The technical staff at Etsy believes that code is craft and that the work we do is part of a larger creative culture that includes hundreds of thousands of inspired artists and designers who make Etsy such a unique marketplace. We believe that small, empowered, self-motivated teams can do big things. We believe in measuring everything, delivering value early and often, and keeping up a blameless culture based on trust and a commitment to learning. Learn more about our engineering philosophies, tools, and some of the challenges we’ve been solving on our Engineering blog: http://codeascraft.com/
This role is based in Brooklyn, but we’d be open to hiring in Hudson NY, or SF
Qualifications
About the Role
- You will provide frontline IT support for the business of Etsy, including onboarding, offboarding, fulfillment/break/fix for hardware and software, end user training, inventory/shipping/receiving, user access requests, and others.
- You will share responsibility for the operations and support for a variety of business applications including Atlassian products, G Suite, JAMF, and Slack.
- You will share responsibility for infrastructure automation for IT using Chef and other tools.
- You will help grow the team with collaboration, processes and workflows.
- You will document procedures, policies, technical instructions and other processes.
- You will pair up with other engineers on medium- to large-size projects end to end.
- You will produce useful technical specs and documentation.
- You will identify opportunities for reducing toil and avoiding technical debt to reduce support and operations load on the team.
- You will work in an agile environment, participating in sprint planning, delivering work and contributing to a retrospective.
About You
- You have 3-5 years of experience working in tech support/customer service.
- You have advanced experience with Mac operating systems and tools similar to JAMF Pro.
- You have experience with JIRA or another service desk tool for managing helpdesk tickets.
- You have some familiarity with Python, JavaScript, and/or Bash.
- You have some familiarity with Chef and/or other tools for automation and workflow development.
- You’re familiar with managing LDAP and AD in an enterprise environment.
- You have experience being a technical lead on projects.
- You have excellent communication skills in person, via email, and Slack.
- You value workflow efficiency and believe in continuous improvement for yourself and your team.
- You’re creative, curious, and eager to learn.
- You believe in documentation and knowledge-sharing with others.
- You are passionate about your customer’s experience.
Additional Information
What’s Next
If you’re interested in joining the team at Etsy, please send a cover letter and resume telling us why you’d be right for the position. As you’ve hopefully seen already, Etsy is a place that values individuality and variety. We don’t want you to be like everyone else — we want you to be like you! So write to us and tell us what you’re all about.
Our Promise
At Etsy, we believe that a diverse, equitable and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We encourage people from all backgrounds, ages, abilities, and experiences to apply. Etsy is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skillsets.
For U.S. roles only:
Many Etsy roles are open to remote candidates, and you’ll be able to identify which ones within the location header of each job description. We’re open to remote hires from all U.S. states except Hawaii and Alaska. For candidates who will work remotely from Colorado, visit this for information related to Colorado’s Equal Pay for Equal Work Act.
Expected salary: $10000 per month
Location: Brooklyn, NY
Job date: Sat, 14 Aug 2021 22:53:02 GMT
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