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Job title: Help Desk Analyst II
Company: Robert Half
Job description: Ref ID: 02940-0011748532
Classification: Help Desk Analyst II
Compensation: $22.00 to $28.00 hourly
Help Desk Analysts will be interested in this Robert Half Technology opportunity! This long-term temporary-to-full-time employment opportunity is based in the New York, New York area. Apply today if you have a can-do attitude and are looking to be part of a highly motivated team. If you’re looking for work where you can handle complex end-user support issues and provide support to team members by focusing and restoring service to the end users, this job might be for you. It is also important for you to understand how your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives. Understanding Incident, Problem, Change Management and other processes is also important. Another important piece of knowledge candidates should have is how these processes work together to provide superior support and high availability of our business. You’ll be great at this Service Desk Analyst job if you can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. This position could certainly have duties including creating knowledge articles and arranging training for other Service Desk Analysts when needed. Covering alternative shifts when needed is often necessary with this Analyst job. We’re looking for a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment, so if that’s you, we invite you to apply! This role is with a company in the detail oriented Services industry.
Your responsibilities
– Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues
– Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.
– Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards
– If you can facilitate user account management by handling onboarding, change and departure processes, you’ll do well in this job
– Provide guidance to Tier 1 support and team members
– Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment
– Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory
Job Requirements:
– A combination of superior customer service skills and technical aptitude is required for success at this position
– Ability to multitask efficiently and prioritize work
– Ability to effectively interact, verbally and in writing
– This position requires technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problems
– Experience in one or more programming or scripting language
– 3+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware
– Able to work independently with a minimal amount of oversight
– Proven knowledge of WebEx
-experience utilizing ServiceNow
– Microsoft Office 365 experience preferred
– Desktop Environment experience
– Microsoft Office experience desired
– Experience with Desktop Support
– Foundational knowledge in VoIP
– Strong problem-solving skills
– Capacity to analyze complex business problems, propose effective solutions and understand and apply business vision and direction
– Applicants with ITIL certification are preferred
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.
© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use ( ).
Expected salary: $22 – 28 per hour
Location: New York City, NY
Job date: Sun, 28 Mar 2021 08:05:33 GMT
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