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Job title: Help Desk Analyst I
Company: Robert Half
Job description: Ref ID: 02940-0011782791
Classification: Help Desk Analyst I
Compensation: $21.38 to $24.75 hourly
There is an opening for a Help Desk Analyst through Robert Half Technology. As a Help Desk Analyst, you must have a passion for solving problems in a dynamic and rapidly-changing work environment. Due to this Help Desk Analyst role having a large amount of visibility within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is based in the New York, New York area and is a short-term temporary opportunity.
Major responsibilities
– Spot recurring technical issues and deploy solutions to address the root of the problems
– Independently investigate and implement solutions to technical issues
– Contribute IT support for productivity software, operating systems, and a variety of other applications used internally
– Reply and follow up on technical help tickets submitted via phone, email, and walk-ups
Job Requirements:
– Proven experience in installing and configuring operating systems, networked and local printers, and business applications
– Working knowledge of user administration and bug fixing in a client server environment
– Comprehension of basic networking concepts
– Excellent problem-solving skills
– 2+ years of prior experience ( retail or fashion)
– Microsoft experience required
– Password Reset experience
– Proficiency in Active Directory
– Foundational knowledge in Break Fix
– Solid understanding of Basic Troubleshooting
– Good understanding of IT support ticketing systems
Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.
Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.
When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.
Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.
© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use ( ).
Expected salary: $21.38 – 24.75 per hour
Location: New York City, NY
Job date: Thu, 22 Apr 2021 06:47:05 GMT
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