Help Desk Analyst

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Job title: Help Desk Analyst

Company: Robert Half

Job description: Ref ID: 02940-0011779787

Classification: Help Desk Analyst I

Compensation: $20.90 to $24.20 hourly

We need someone who excels at coming up with creative solutions to technical issues. Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment with a company in the Financial Services field. This may be the Help Desk Analyst position for you, if you have strong problem-solving skills and a passion for making effective change within an organization. This Help Desk Analyst role is based in the New York, New York area and is a long-term temporary opportunity.

What you get to do every single day

– Offer IT support for operating systems, productivity software, and a variety of other applications used internally

– Pinpoint recurring technical issues and present solutions to address the root of the problems

– Manage correspondences on technical help tickets submitted via phone, email, and walk-ups

– Independently investigate and implement solutions to technical issues

Job Requirements:
– Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications
– Critical thinking, problem solving, ability to work independently
– 2+ years of prior experience
– Comprehension of basic networking concepts
– Good understanding of IT support ticketing systems
– Microsoft Windows 10 experience
– Apple Macintosh experience desired
-Jamf experienced desired
– Working knowledge of user administration and bug fixing in a client server environment

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use ( ).

Expected salary: $20.9 – 24.2 per hour

Location: New York City, NY

Job date: Mon, 19 Apr 2021 04:10:47 GMT


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