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Job title: Full Time Contract Information Services Technician
Company:
Job description: The Bradford West Gwillimbury Public Library is a community-focused, single branch Library serving a diverse population of 35,500. The community includes both urban and rural areas with the majority of the population centered in the town of Bradford, which is located on the fringe of the GTA and adjacent to the Holland Marsh. Easily accessible from Highways 400, 27 and 11, Bradford is a growing community, reflected in the increasing demand for library services.
The Library has an opening for a full-time contract Information Services Technician. Reporting to the Information Services Librarian, the Library is seeking a Library Technician or Librarian who:
- Is tech-savvy and ready to assist patrons with their phones, computers and e-readers, and able to tackle printing challenges large and small
- Is experienced with data collection, with passion for spreadsheets and statistics
- Is experienced and comfortable working with teens
- Is enthusiastic about reference, and whole collection advisory
- Stays up to date on all library initiatives and communitydevelopments, and is comfortable sharing knowledge learned with staff and public
- Takes an entrepreneurial approach to promoting information services
- Has a dedication to providing excellent customer service to patrons of all ages
- Is able to promote a culture of inclusiveness and work with a diverse population of employees and public
- Will support mission, vision and values of Bradford West Gwillimbury Public Library
- Will comply with the Occupational Health and Safety Act and Regulations, and the Corporate Health & Safety Policy and related procedures.
This position is expected to start August 8, 2021 and end June 30, 2022. Shifts and hours will vary, working 35 hours per week, and may include evenings and weekends. The rate of pay is $27.51 per hour.
Qualifications:
- Library Techniques Diploma from a recognized college or equivalent
- Experience with computer related software
- Excellent customer service skills
- Previous library experience is considered an asset
- First aid and CPR are considered an asset
- Excellent interpersonal and communication skills to foster cooperative working relationships and maintaining diplomacy and integrity
This position offers access to the EFAP, professional development opportunities and a chance to participate in a year of growth and rapid change.
POSITION SUMMARY
The Information Services Technician provides information and readers’ advisory services to the public. Maintains effective interlibrary loan services. Oversees the security of the public areas of the building.
DUTIES AND RESPONSIBILITIES
- Provide customer-focused service to all Library patrons, including reference service to researchers and students at all educational levels. Offer readers’/viewers’/listeners’ advisory services and assists genealogists and researchers in the Local History Room and Archives.
- Maintain effective interlibrary loan services.
- Maintain the periodicals collection.
- Track the return of interlibrary loan materials and follows up on long overdue and missing items.
- Maintain interlibrary loan statistics.
- Aid and instruct patrons with questions concerning technology and devices, and assist computer lab and photocopier users with software and printing issues. Troubleshoot problems with audio-visual equipment in meeting and program rooms.
- Promote Library, Town and community programs and services to the public.
- Select, evaluate, and deselect Library materials including: books, CDs, DVDs, audio books, electronic books, magazines, and other formats.
- Demonstrate broad knowledge of authors, literature, publishers, popular culture and trends and consults a variety of review sources, in combination with informed judgement, use of analytical software, and knowledge of the community to evaluate materials, ensuring that the collection is relevant, inclusive, and current.
- Enable the peaceful enjoyment of the facility for all patrons, by ensuring the Library’s Rules of Conduct, Internet Access Policy, Food and Drink Policy, among other policies, are followed by patrons. Determines and applies appropriate response to disruptive patrons.
- Maintain a calm professional manner in difficult situations and applies effective communication techniques.
- Oversee the security of the public areas of the building. Notify Facilities of mechanical/maintenance/safety issues in the building.
- Demonstrate a broad knowledge of the Library’s collection, encompassing print and electronic, and in-house as well as applicable external resources.
- Collect statistics concerning Information Services and provide input to the Information Services Librarian regarding methods for improving services.
- Keep abreast of technical, regulatory, community and management developments relevant to public Library service and participate in professional forums that advance public Library service.
- Maintain confidentiality under the Municipal Freedom of Information and Protection of Privacy Act and other related and applicable legislation.
POSITIONS SUPERVISED DIRECTLY
None
QUALIFICATIONS
- Library Techniques Diploma from a recognized college or equivalent.
- A minimum of 2 years reference experience in public Libraries or a Masters of Library and Information (MLIS) from an ALA accredited university.
- Knowledge of reference interview and readers’ advisory techniques.
- Familiarity with the range and scope of information, both electronic and non-electronic found in a public Library.
- Knowledge of the dynamics of information retrieval and information storage techniques as they relate to information databases.
- Ability to use a wide range of Library-oriented information sources.
- Familiarity with and ability to operate, industry-standard software and a willingness to learn Library software packages and reference databases.
- Familiarity with computer workstations and related software.
- Proven knowledge of, and experience with, emerging technology.
- Demonstrates strong interpersonal communication skills, including welcoming manner, active listening and nonjudgmental response.
- Strong oral and written communications.
- Ability to maintain cooperative and courteous relationships with other staff, Library users, and staff of various organizations and businesses.
- Ability to work days, evenings and weekends.
- Satisfactory Police Record Check.
- Previous experience with interlibrary loan procedures is an asset.
Interested candidates are invited to forward their resume and cover letter as one pdf document by 4pm on Friday June 25th to:
Elizabeth Campbell, Information Services Librarian
Bradford West Gwillimbury Public Library
We thank all applicants for their interest; however, only those being considered for an interview will be contacted. In accordance with the Municipal Freedom of Information and Protection of Privacy Act, personal information is collected under the authority of the Municipal Act, and only be used for candidate selection.
The Bradford West Gwillimbury Public Library is committed to equity in employment. As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve. We encourage applications from Indigenous peoples, racialized people, persons with disabilities, and those who identify as 2SLGBTQ+.
The Bradford West Gwillimbury Public Library is committed to providing accommodations based on any human rights protected ground throughout the recruitment and selection process. If you require accommodation, please notify us when contacted for an interview and we will work with you to meet your needs.
Closes: 25 June, 2021
Bradford West Gwillimbury Public Library
Bradford , ON
Expected salary: $27.51 per hour
Location: Bradford, ON
Job date: Tue, 15 Jun 2021 05:17:23 GMT
APPLY NOW!
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