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Job title: End User Services Transformation Program Manager – Remote
Company: US-NY-Painted Post
Job description: DivIHN (pronounced Divine) is a nationally-recognized Business Technology Solutions and Staffing services provider headquartered in Chicago. Since our formation in 2002, we have been trusted by Fortune 500 organizations to help them locate and hire best-in-class talent through our Award-winning Professional Workforce Solutions program. Check out our careers page to see all of our job openings: One of our BEST F500 customers has engaged us to help them hire a End User Services Transformation Program Manager – Remote to be available to work out of their office in Painted Post, New York; details can be found below. 12 months Please apply or call one of us to learn more
This Contract Position is with one of our Direct Clients, Please send your resumes to Simoneta- spereira(at)Divihn(dot)com or call Simoneta at 630 847 0953 Job Title: End User Services Transformation Program Manager
This will be a remote position with the possibility of minimal travel. This is an exempt level position.
PM Questionnaire needs to be filled out and submitted with the resume.
Responsible for delivering End User Services Transformation program. Program Manager duties will include but are not limited to the following:
Understand high level End User Services processes, technology and toolsets, not limited to architectural reviews, compliance reviews and various project artifacts
Lead the team to define and manage the scope, schedule, budget and resources to successfully fulfill business and technical requirements to deliver the program
Facilitates in partnership with service owners and technical leads the creation of the program scope, approach, deliverables, milestone dates, budget, risks, resources and overall timeline.
Plan and manage transformation implementation projects by identifying tasks, resources delivery timelines, milestones, deliverables and success metrics
Manage project issues and risks to prevent potential barriers to project success, raise to leadership when warranted
Create and maintain relevant project documentation such as project charter/scope, project plans, status reports, financial trackers, and operational checklists including migration and technical design documents
Create and review vendor SOWs and track invoicing, manage budget
Create comprehensive deployment plans which oversee the deployment and ensure backout and rollback plans are created
Strong ability to manage project within defined scope and able to negotiate additional changes as a change request
Works across service line owners to understand key goals and priorities in order to assess potential relationships and dependencies to the current program for inclusion or close monitoring
Provides senior IT level presentations that clearly communicate various aspects about the program including, strategy, direction, status, risks and complexity to deliver desired outcome
Delivers regular accurate, concise and comprehensive updates on the program
Lead project status meetings with customer stakeholders and project teams on a regular basis
Leads regular steering committee updates for the program
Report up through the IT2025 parent program and sync up timelines, deliverables, and financials
Helps facilitate and coordinate major decisions that can influence or hinder the program as necessary
Provides general communication and awareness to the broader organization on the program, intended outcomes and progress.
Required Qualifications
Proficient in platforms like MS Project, MS Excel, MS PowerPoint
10-15 years in Information Technology and IT Service Delivery
Experience in leading strategy development
Experience handling large scale migration/transformation projects
Knowledge of ITIL Service Management
Familiarity with organizational change management including end user training
Experience creating and implementing plans per project goals and objectives
Demonstrates a high degree of customer service and teamwork
Ability to manage multiple projects simultaneously
Experience working in a highly matrixed organization
Ability to effectively communicate to project, sponsors, and leadership
About us: DivIHN, the ‘IT Asset Performance Services’ organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
Job Requirements
Program Management, MS Project, Change Management, MS Excel, MS Powerpoint, ITIL Service management
Job Snapshot
Location US-NY-Painted Post
Employment Type Contractor
Pay Type Hour
Pay Rate $75.00 – $80.00 /Hour
Store Type Other
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End User Services Transformation Program Manager – Remote
Snapshot
DivIHN Integration Inc
Company:
US-NY-Painted Post
Location:
Contractor
Employment Type:
Hour
Pay Type:
$75.00 – $80.00 /Hour
Pay Rate:
Other
Store Type:
Job Description
DivIHN (pronounced Divine) is a nationally-recognized Business Technology Solutions and Staffing services provider headquartered in Chicago. Since our formation in 2002, we have been trusted by Fortune 500 organizations to help them locate and hire best-in-class talent through our Award-winning Professional Workforce Solutions program. Check out our careers page to see all of our job openings: One of our BEST F500 customers has engaged us to help them hire a End User Services Transformation Program Manager – Remote to be available to work out of their office in Painted Post, New York; details can be found below. 12 months Please apply or call one of us to learn more
This Contract Position is with one of our Direct Clients, Please send your resumes to Simoneta- spereira(at)Divihn(dot)com or call Simoneta at 630 847 0953 Job Title: End User Services Transformation Program Manager
This will be a remote position with the possibility of minimal travel. This is an exempt level position.
PM Questionnaire needs to be filled out and submitted with the resume.
Responsible for delivering End User Services Transformation program. Program Manager duties will include but are not limited to the following:
Understand high level End User Services processes, technology and toolsets, not limited to architectural reviews, compliance reviews and various project artifacts
Lead the team to define and manage the scope, schedule, budget and resources to successfully fulfill business and technical requirements to deliver the program
Facilitates in partnership with service owners and technical leads the creation of the program scope, approach, deliverables, milestone dates, budget, risks, resources and overall timeline.
Plan and manage transformation implementation projects by identifying tasks, resources delivery timelines, milestones, deliverables and success metrics
Manage project issues and risks to prevent potential barriers to project success, raise to leadership when warranted
Create and maintain relevant project documentation such as project charter/scope, project plans, status reports, financial trackers, and operational checklists including migration and technical design documents
Create and review vendor SOWs and track invoicing, manage budget
Create comprehensive deployment plans which oversee the deployment and ensure backout and rollback plans are created
Strong ability to manage project within defined scope and able to negotiate additional changes as a change request
Works across service line owners to understand key goals and priorities in order to assess potential relationships and dependencies to the current program for inclusion or close monitoring
Provides senior IT level presentations that clearly communicate various aspects about the program including, strategy, direction, status, risks and complexity to deliver desired outcome
Delivers regular accurate, concise and comprehensive updates on the program
Lead project status meetings with customer stakeholders and project teams on a regular basis
Leads regular steering committee updates for the program
Report up through the IT2025 parent program and sync up timelines, deliverables, and financials
Helps facilitate and coordinate major decisions that can influence or hinder the program as necessary
Provides general communication and awareness to the broader organization on the program, intended outcomes and progress.
Required Qualifications
Proficient in platforms like MS Project, MS Excel, MS PowerPoint
10-15 years in Information Technology and IT Service Delivery
Experience in leading strategy development
Experience handling large scale migration/transformation projects
Knowledge of ITIL Service Management
Familiarity with organizational change management including end user training
Experience creating and implementing plans per project goals and objectives
Demonstrates a high degree of customer service and teamwork
Ability to manage multiple projects simultaneously
Experience working in a highly matrixed organization
Ability to effectively communicate to project, sponsors, and leadership
About us: DivIHN, the ‘IT Asset Performance Services’ organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
Job Requirements
Program Management, MS Project, Change Management, MS Excel, MS Powerpoint, ITIL Service management
Expected salary: $75 – 80 per hour
Location: Painted Post, NY
Job date: Sun, 31 Jan 2021 05:19:00 GMT
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