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Job title: Director IT – (Product Development & Customer Service)
Company: Mattel
Job description: Company Description
CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
We’re open to having this position at Fisher-Price (East Aurora, NY) or at Mattel HQ in El Segundo, CA. Remote to start only.
The Team:
The Product Development and Quality technology team oversees the applications and tools that enable our business to design and develop toys with quality and provide great consumer experience. The team is geographically diverse as our business partners are located across North America and Asia. Our subject matter knowledge are in CAD and BOM Management, Product Portfolio Management, Product Lifecycle Management, Quality and Laboratory Information Management, Consumer Care and Contact Center Management.
Job Description
The Opportunity:
Mattel is currently seeking a Director in our Global Technology Organization. This role will report directly to the Vice President of Technology that is responsible for delivering technology solutions across our Brands, Global Supply Chain and Corporate back office solutions. This role will be focused more specifically on Product Development, Quality and Customer Care. The Director will need to partner with the business on process harmonization and requirements, with the architects on solution alignment and with our developers to deliver capabilities that are aligned with our business strategy and goals.
What Your Impact Will Be:
- Relationship – Build strong relationships with both business leaders and technology leaders to influence and drive outcomes that meet our goals.
- Strategy – Leverage the relationship and establish technology strategies that align with various objectives across the organizations. Communicate and obtain buy-in from stakeholders. Iterate the strategy as needed.
- Execution – Oversee and drive project execution through established operating model. Work with vendor partners and various stakeholders to ensure value or capability is delivered within the defined timeline and budget.
- Resource Management – Plan and prioritize activities of assigned staff across the globe on tasks and projects. Provide guidance and mentorship to grow staff that is aligned with their career aspirations.
- Budget Management – Manages opex and capex for assigned projects and budget centers. Always look for opportunities to optimize.
Qualifications
What We’re Looking For:
- 12+ years of relevant experience working in IT in a global delivery function
- Must have working knowledge in 2 or more of the following domains: Product Lifecycle Management, Quality Management or Contact Center Management
- Strong analytical and critical thinking mindset
- Able to work with contractors and consultants to drive outcome
- Comfortable presenting to executives on a regular basis
- Comfortable working in a matrixed organization to drive outcome
- Open to travel as needed (approximately 10%)
- Oracle Agile PLM or Salesforce Service Cloud experiences (not required, but good to have.
- Experience in Consumer Packaged Goods or Fast Fashion industries preferred
Additional Information
What It’s Like to Work Here:
We are a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
- We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
- We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
- We execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.
Who We Are:
Mattel is a leading global toy company and owner of one of the strongest catalogs of children’s and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.
Visit us at and .
Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, individuals with disabilities, and those of all sexual orientations and gender identities.
Expected salary: $153000 – 170000 per year
Location: East Aurora, NY
Job date: Thu, 15 Apr 2021 22:47:20 GMT
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