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Job title: Desktop Support
Company: APN Consulting
Job description: Job Description
Desktop Support
NYC, NY
7 Months
At least five years’ experience in a Desktop Support role for a large company, performing desktop/network troubleshooting, diagnostics, research, and evaluation Build and maintain workflow automation solutions and request systems in SharePoint and ServiceNow
Ability to communicate at all levels High comfort level supporting complex systems, both hardware and software, with proper documentation of solutions
Solid operational knowledge and experience with mobile computing technology Configuration and Support experience with: MS Windows 7/8/10 environment MS Office 2010/2013/2016/O365 applications Browsers (IE, Firefox and Chrome) and usage of certificates Remote access troubleshooting; USB token authentication, Virtual Private Network solution (VPN), routers and wireless internet access Client/server and open systems networking concepts TCP/IP protocols
Excellent communication skills, analytical ability, judgment, and the ability to work effectively with client and IT management and technical staffs, consultants
Quals–
Solid operational knowledge and experience in Workflow Automation technologies
Full lifecycle experience – plan, develop, test, release and maintain Operational experience in ServiceNow, SharePoint and/or other workflow products
Solid operational knowledge and experience in JavaScript, SQL, Nintex, HTML AJAX, SOAP, JQuery, database connectivity, etc.
Customer Service Automation development/support experience Windows 7/8/10 MS Office Suite 2010/2013/2016/O365 Mobile device support
Expected salary: $42.86 – 62.06 per hour
Location: New York City, NY
Job date: Sat, 24 Apr 2021 07:27:11 GMT
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