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Job title: Customer Service/Administrative Coordinator
Company: Mores Textiles
Job description: Mores Custom Made Textiles is a fast-growing Burlington-based window coverings distributor with an exclusive North American partnership with Vadain (a manufacturer of custom draperies, roman shades, and pillows). We are the North American presence for this company, servicing the day-to-day relations with dealers who employ shop-at-home decorators who sell directly to homeowners. These custom drapes and shades are huge in Europe, and Mores is growing fast by making it possible for North Americans to bring some European flair into their homes at affordable prices. If you are a super organized and service-oriented go-getter whose favourite channel is HGTV (if you aren’t reading House and Home magazine), this is a terrific chance to get involved with the creative and exciting home décor industry. We have a critical new role in our growing organization, the Client Services Lead, that we need to fill right away. The core competency of Mores is customer service. Being responsive, solution-oriented, and meticulous (about everything) is critical. The shop-at-home consultants that we work with across the US and Canada have a lot of other window coverings they can sell, so they need to feel confident in our ability to efficiently deliver great products and provide any support they could possibly need. This role, more than any other in our company, is the linchpin for our shop-at-home consultants to want to work with us. What’s the job? The regular responsibilities of the Client Services Lead can be separated into three, roughly equal parts: Customer Service: This is about promptly assisting our shop at home consultants in the US and Canada by phone or email with a wide range of things, from product and online ordering questions (e.g. can I have this option with this product?), to problem resolution (e.g. damaged blinds), invoices, and delivery schedules. Shipping & Delivery Administration: Our products ship direct from the mill to the customer so we are in constant contact with the manufacturing plant in regards to planning, scheduling, and detailed communication so the orders are being delivered on time to the customers. The key for success in this part of the job is the ability to multi-task and be highly precise and mistake-free in managing the details. Ordering & General Admin: Nearly every transaction in the company will go through the Client Services Lead, including all invoicing and credit card processing, and the accompanying filing and paperwork. This part of the role is also about maintaining a pristine client database, keeping up efficient office processes, and helping with the day-to-day tasks, bookkeeping and projects of a small business. What is great about this job? Our Top 7 reasons: 1. Be in an influential position on the ground floor of a growing company 2. Work in the always interesting home decorating industry 3. Really impact the success of the company – this role is critical! 4. Able to work independently, with lots of autonomy and no micro-management 5. Call the job whatever you want (we’re not married to Client Services Lead) 6. We have a flexible, casual workplace – and we like to have fun! 7. Get your own office! Who is the right candidate for the job? From a personality point of view, someone who will love this job is a people person – you really enjoy helping others, solving problems, and going the extra mile wherever and whenever you can – just because it makes someone else happy. At the same time, there are a lot of balls in the air as well as activities requiring strong attention to detail, so the right candidate is also exceptionally well organized and detail-oriented. You love making sure things run smoothly and you never make careless errors. And finally, because we are often on the road and unavailable for constant check-ins, the right person for this job is very comfortable working autonomously. There will be lots of people to interact with over the phone or email, but maybe no one else in the office but you on many days. Here is the specific experience we’re looking for: * Previous experience in a customer service, hospitality, or sales role * Demonstrated interest or experience with home decorating, interior design or textiles * Previous experience in some kind of an admin, bookkeeping, or back-office operations role * Experience with Microsoft Office (especially Outlook, Word, Excel and PowerPoint) and generally solid computer proficiency * Previous experience with Quickbooks (or some other small business accounting software) would be excellent (but not necessary) What’s the Compensation? The salary for this role is $35-40k, depending on experience. How to apply? Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you’ll receive an email inviting you to log in and view your assessment results. If you want to include a cover letter describing why you want this job and would be good for it, we’d love to read it. We value diversity and inclusion and encourage all qualified people to apply. We will review applications as they are received and look forward to hearing from you.
Expected salary: $35000 – 40000 per year
Location: Burlington, ON
Job date: Wed, 10 Mar 2021 08:15:56 GMT
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