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Job title: Customer Experience Associate (FT Remote – Tri-state area preferred)
Company: Splendid Spoon
Job description: Splendid Spoon is looking for a full-time Customer Experience Associate to provide customers with best-in-class care and support. This is a multi-layer position that provides unmatched quality support for Splendid Spoon customers by email, phone, and social media with room for growth within a tight-knit team. The ideal candidate will become an expert in our customers and product, a trusted advisor for our community, and help share insights with the broader Splendid Spoon team.
The Ideal Candidate
- Believes that customer care is at the forefront of any great consumer brand
- Enthusiastic and ambitious
- Passionate about health and wellness
- Loves helping others
- Excited to be a part of a fast-growing food and wellness business
Salary – Starts at $21/hour
Responsibilities:
- Deliver best-in-class customer support with compassion, timeliness, and warmth
- Act as the voice of Splendid Spoon and embody the brand in all interactions
- Become a trusted advisor to our Spoon Crew community and customers, helping individuals tap into the power of real, nourishing food
- Seek out customer-first solutions to any new issue, building customer loyalty and creating opportunities for connection
- Maintain expert-level knowledge of our products and plans, as well as curiosity and awareness of new trends and research in the health and wellness industry
- Record and relay customer feedback and concerns to internal teams including tech, marketing, operations, and product development to allow for continual improvement of the customer experience
This might describe you:
- Positive, friendly, empathetic, patient, adaptable
- Organized, self-motivated, and a strategic problem solver
- Able to remain calm and excel under pressure with an all-hands-on-deck attitude
- A knack for building rapport with people quickly and easily
- Good sense of humor
What our customers say about us (unprompted customer feedback):
“Customer support can make or break a company; especially in the early stages of a start-up! Splendid Spoon’s customer service is always top-notch. I’d rank it as one of the best, if not the absolute best, I’ve ever encountered. Responsive, Efficient, Consistent, Effective! Thank you Spoon Crew!”
Requirements
- 1+ years of experience working in customer service
- Superior written and oral communication skills
- Strong people skills – empathy, personality, humor, warmth, kindness, listening skills
- Hardworking, entrepreneurial, and eager to grow within an organization
- Strategic problem solver with a “no job is too small” attitude
- Available to work within the hours of 9 am-9 pm EST, including weekends
- Familiarity with Zendesk or other customer service software
- Previous work from home experience a plus
Benefits
- Competitive Salary & Generous PTO
- Medical, Dental, and Vision Insurance
- A weekly Splendid Spoon delivery to enjoy at your leisure
- A remote work stipend
- Monthly team yoga + company-sponsored virtual hangouts
- Be part of a tight-knit crew that is passionate about eating well and feeling good
Expected salary: $21 per hour
Location: Brooklyn, NY
Job date: Sat, 09 Jan 2021 23:55:12 GMT
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