APPLY NOW!
Job title: Client Support Analyst
Company: University of Toronto
Job description: Date Posted: 09/24/2021
Req ID: 5183
Faculty/Division: Office of the Chief Information Officer
Department: Enterprise Applications & Solutions Integration
Campus: St. George (Downtown Toronto)
Description:
About us:
The Enterprise Applications and Solutions Integration (EASI) department within the Chief Information Officer’s (CIO) Division is a central department responsible for all matters pertaining to the development, maintenance and effectiveness of the core administrative management and student systems at the U of T. Included within these responsibilities are all central SAP systems, such as Financial Services, Human Resources, Research Administration and Procurement; the central U of T Student System (ROSI); approximately 40 related vendor and specialized web applications, as well as central Business Intelligence and Document Management applications.
Your opportunity:
Under the general direction of the Manager, Microsoft Cloud Architecture, you will be part of a dynamic, collaborative and innovative team focused on delivering transformational technology solutions to the University. Through your efforts in this position, you will directly help improve the University’s administrative management and student systems.
You will be responsible for supporting, maintaining, extending and securing EASI’s managed desktop environment for use by administrators within EASI and across the University of Toronto. You will also be required to keep abreast of the latest support and technology trends, research and resolve difficult technology support requests, produce user documentation and review, refine and improve processes and procedures related to the managed desktop environment.
Your responsibilities will include:
- Onboarding new departments into the EASI managed desktop environment
- Developing, creating, testing and maintaining centrally managed software packages in MEM/SCCM
- Developing, creating, testing and maintaining endpoint compliance and configuration policies
- Supporting departmental administrators and assisting them with issues related to migration, access, deployment or configuration management;
- Managing delegated access to Microsoft Endpoint Manager (Intune), Microsoft EndPoint Configuration Manager (SCCM), and remote support tools for departmental administrators;
- Analyzing service delivery and/or internal processes and recommending improvements
- Researching, analyzing and recommending potential changes to system features
- Responding to end-user service requests
- Planning and implementing components of IT related projects
- Creating complex and technical documentation and user support guides
- Interpreting and applying policies and procedures when making independent decisions
Essential Qualifications:
- Bachelor’s Degree or acceptable combination of equivalent experience
- Minimum four years experience with Microsoft System Centre Configuration Manager in an enterprise environment
- Minimum one year experience with Microsoft Endpoint Manager/Intune in an enterprise environment
- Experience with PowerShell Scripting, software packaging, and deployment techniques
- Knowledge of at least three major computing platforms supported (Windows, Apple, Linux, iOS, Android)
- Strong writing and verbal communication skills
- Strong customer service skills
- Effective problem-solving skills
- Able to work concurrently on multiple projects, adjust to occasional changes in priorities, and respond quickly and effectively in emergency situations
- Able to instruct, direct, assist, guide, and share information with both technical and non-technical personnel alike
Assets (Nonessential):
- Microsoft Certifications related to desktop management
- ITIL certification
- Incident management using ServiceNow or similar ITSM system
To be successful in this role you will be:
- Adaptable
- Multi-tasker
- Proactive
- Problem solver
- Self-directed
Closing Date: 10/11/2021, 11:59PM ET
Employee Group: USW
Appointment Type: Budget – Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 14 — $79,404 with an annual step progression to a maximum of $101,547. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)
Recruiter: Lucy Katehos
Expected salary: $79404 per year
Location: Toronto, ON
Job date: Sat, 25 Sep 2021 22:28:40 GMT
APPLY NOW!
[ad_2]
