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Job title: Client Experience Team Lead
Company: Align Custom Fit Footwear & Footcare
Job description: Client Experience Coordinator OR Team Lead
Luxury, holistic foot health. Complete with a footcare medi-spa, private footwear fitting room, and even a catwalk; we offer the best in footwear and footcare expertise. Align Custom Fit Footwear is a dynamic, cutting-edge, conscientiously driven company. With health, aesthetic and technology focus, we provide luxury, bespoke, medical services to VIP Align clientele.
We are actively searching for the next Client Experience Coordinator or Team Lead to join the team and be part of the growth and excitement.
This candidate embodies the Aligned Life company philosophy in the retail operation of the designer showroom and administration of the paperless clinic and spa.
The position is ideal for an intelligent, fashion-savvy individual who can emulate Align’s values and will treat clients with the elite service they have come to expect from their Align experience. If you have an affinity for fashion, for learning the art of professional footwear fitting from a health perspective, has a progressive attitude towards well-being and would like to work in a bright, trendy and highly personable environment, and can appreciate our teamwork tenets of positivity, mutual respect and open communication; then we’re a good fit for you.
About the Position
The Client Experience Coordinator and Team Lead positions are client-facing roles, which require providing a superior client service experience. The successful candidate will ensure clients are received into the showroom with eloquence, and be welcomed into Align’s brand story. You excel in leading, managing, and holding people accountable and you have excellent communication, client acquisition, client service, sales, and merchandising skills.
Office administration skills required include handling of client files, appointment booking, scanning, and data entry. Strong office skills are required, including light bookkeeping, data management, and point of sale transactions. Must have the ability to quickly and effectively operate Microsoft Windows and Office, as well as quickly learn new clinic-specific software. Strong verbal and written communication skills are a must. Interest in fashion is a must. Experience in medical administration and health insurance billing is a bonus. Training is provided.
QUALIFICATIONS
Education and Experience
- College or University level of education
- Minimum of two years recent administrative and/or retail management experience
Preferred Assets
- Customer service, administrative and retail work experience
- Previous medical administrative experience
- Office Administration designation
- Work experience in both a retail and medical environment
- Footwear retail
Knowledge and Skills
- Superior attention to detail
- A dynamic, charismatic, congenial personality who can deliver luxury client service
- Ability to communicate effectively in a professional and courteous manner, in-person, on the phone, and digitally
- Ability to work patiently and cooperatively with a variety of clientele
- Proven ability to initiate, problem-solve, and prioritize
- Well-organized, flexible and has the ability to adapt to evolving nature of the business
- Ability to cope with conflicting demands and frequent interruptions
- Ability to multi-task, meet deadlines and work additional hours when required
- Quick learner who can work independently under minimal supervision
- A willingness to continue to learn and adapt in an evolving role
- Proficiency or capability in learning and using a Client Relationship Management software
- Strong verbal and written communication skills
- Minimum of 45 w.p.m. typing experience
- Microsoft Office skills
Compensation Package:
Work hours are 40 hours per week, depending on your level of success in the role. Must be available to work Saturdays, from 10 a.m. – 5 p.m., as needed.
Starting remuneration ranges from $17-$25 per hour.
Health benefits, staff footwear purchase program, and incentive bonuses are available.
Please apply only if you meet the qualifications and have a keen interest in the position.
*A compelling cover letter is mandatory. Please explain in detail why you would like to apply your skill set and interest specifically at Align. Your resume will not be reviewed at all, without this cover letter.*
We thank all applicants for their interest, but be advised that only those selected for the interview will be contacted.
Expected salary: $17 – 25 per hour
Location: Mississauga, ON
Job date: Thu, 29 Jul 2021 22:38:42 GMT
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