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Job title: Business Systems Analyst 2
Company: Department of Homeland Security
Job description: Minimum Qualifications Reachable on the appropriate Civil Service eligible list. OR New York State employee with one year or more of permanent, contingent-permanent competitive, or non-competitive 55b/c service in a title eligible for transfer under Section 52.6 of the Civil Service
Duties Description This position may be in-person, remote, or partially remote and partially in-person however this is subject to change.
- Within the Business Tax Bureau, Conduct and facilitate requirements gathering sessions to elicit requirements and establish business rules.
- Create and maintain process documentation, business rules, and additional specifications (including flow charts, process models, and technical specifications).
- Act as a liaison between business stakeholders, program development, testing staff, IT staff, and internal and external customers.
- Ensure stakeholders are aware of technical, policy, and procedural modifications associated with system enhancements.
- Identify training needs, based on system changes, and work with operational groups to plan, develop, coordinate, and deliver training.
- Review processes for performance issues, downtime, and inefficiencies.
- Analyze complex situations and provide appropriate, logical solutions.
- Identify, document, evaluate, and escalate issues and risks in a timely manner to management, including potential options for solution/resolution.
- Analyze root cause, solicit input for proposed solutions, document and present potential solution options, and prioritize goals to identify and implement improvement opportunities and enhancements.
- Evaluate solution design and performance against business goals and objectives.
- Assist in the developing and monitoring test plans. Evaluate test results for consistency with business and system requirements.
- Lead testing efforts and be responsible for the development of all the various test cases and conditions, the testing execution of these cases, tracking defects and their resolution.
- Manage and control the movement of code from development to test and from test to production.
- Monitor and report project progress and status.
- Manage unit workload, priorities, and progress, delegating where appropriate and according to skill level, to ensure that deadlines are achieved in a timely manner.
- Communicate verbally and in writing; in a clear, concise, and professional manner, with all levels of staff throughout the Department and other agencies, taxpayers and their representatives, internal and external customers, and with third party vendors.
- Collaborate with counterparts or organizations both inside and outside of the Department.
- Create oral and written reports and presentations for management.
Additional Comments The Department of Taxation and Finance (DTF) strives to provide New Yorkers with the highest level of service possible. To do so, it is of the utmost importance that we recruit and retain a high-quality, skilled, and diverse workforce. Nearly 18 million New Yorkers rely on our employees to accurately apportion funds for schools, roads, medical care, security services, conservation programs, and much, much more. We are committed to administering the state’s tax systems fairly, courteously, and cost effectively We believe the way to do this is to partner the skills, creativity, and ingenuity of our workforce with the best technologies available. When responding to this posting, please include the Vacancy ID# and title in the subject line. Please provide your resume and social security number to determine appointment transfer eligibility.
Some positions may require additional credentials or a background check to verify your identity.
Expected salary: $73284 – 92693 per year
Location: Albany, NY
Job date: Wed, 25 Aug 2021 02:06:46 GMT
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