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Job title: Bilingual Customer Service Representative – Insurance
Company: Randstad
Job description: Do you enjoy supporting relationships and getting to assist people with choosing the right option to impact their lives in a positive way? Are you a people person, looking for a role where you can push yourself to develop new skills? Do you want to work remotely? If so, we might have just the role for you!
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We are working with a client in the insurance industry to find Bilingual Customer Service Representatives to work remotely in the Ottawa or Kingston region! If you enjoy talking to people, have some familiarity with the financial or banking industries, and have call centre experience, you might be just who we are looking for!
You’ll support client relationships by responding quickly and accurately to complex day-to-day risk and/or wealth management product inquiries and resolving difficulties. The Kingston/Ottawa Client Services team is responsible for providing bilingual services for the Eastern region. The teams provide cross-regional support where necessary and possible.
Advantages
– Permanent position
– Competitive salary, 42K to 44K per year
– Weekday schedule (Monday to Friday between 8am and 8pm)
– 3 weeks vacation
– Paid training
– Complete social benefits
– Paid sick days
– 100% telecommuting
Responsibilities
– Respond to client requests submitted by phone, fax, email and voice mail
– Research and collaborate with the appropriate subject matter expert to make a recommendation or decision on a solution
– Enter and maintain information in computer systems
– Provide information on field compensation inquiries and issues and producer documentation; escalate inquiries as needed.
– Any other related customer service duties
Qualifications
– Be perfectly BILINGUAL (French and English) tests will be done during the interview process
– Be available to work from home, on a schedule that can vary from 8 am to 8 pm, Monday to Friday
– Minimum of 3 to 5 years of proven experience in a live customer service environment, particularly in the insurance/financial services industry with individual insurance and investment products
– Banking, insurance or investment experience an asset
– Knowledge of MS Office Suite
– Strong interest in telephone customer service
Summary
Is this job for you? Is a permanent position in the financial field what you need? Please apply by…
Visiting www.randstad.ca and apply through the posting
Applying by e-mail at: callcentreottawa@randstad.ca – Please use “insurance csr” as the subject
We appreciate all applications, however, only those who meet the requirements for customer service representative will be contacted.
Randstad Canada is committed to building a diverse workforce reflective of the diversity of Canada. As a result, we promote employment equity and encourage candidates, especially those who identify as a woman, an Aboriginal person, a person with a disability or a member of a visible minority group, and any others who may contribute to the diversification of our workforce, to apply.
Randstad Canada is also committed to developing an inclusive, barrier-free selection processes and work environments.If contacted in relation to a job opportunity, you should advise your Randstad Representative or your local Randstad branch in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.Information received relating to accommodation measures will be addressed confidentially.
For all feedback on equity and accommodation needs, please contact your local Randstad Canada Branch.
Expected salary: $42000 – 44000 per year
Location: Ottawa, ON
Job date: Sun, 08 Aug 2021 03:09:28 GMT
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