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Job title: AV/IT Service Manager
Company: Cloud9 Smart
Job description: AV/IT Service Manager
We Are
Cloud9 Smart blends technology into homes and offices around New York City. From the flashy (audiophile listening rooms and home theater) to the environmental (connected lighting, shading and temperature control) to the practical (infrastructure cabling, networking, IT/VOIP), our goal is to make our clients’ lives more advanced yet simpler. Operating out of Union Square for the past 20 years, our 20+ person team loves technology and takes pride in stellar customer service.
The Position
We are seeking an AV/IT Service Manager to join our team. This position will be responsible for the end user experience for all IT/AV/VOIP (Smartcare) clients for Smart homes and offices. Other responsibilities include:
- Managing and scheduling a team of 5+ service technicians ranging in multiple home and office technology disciplines
- Managing a service ticketing system for clients on AV, IT, and VOIP service agreements
- Project Management of all IT projects and the last 10% of all technology integration projects
- Communicating with clients, accurately closing service tickets, and assuring outstanding service is provided
- Help create and execute on the overall vision for service delivery and client satisfaction
- Report to CTO departmental and customer KPIs
- Regularly provide for departmental development and training for improved processes
- We expect our managers to be self-motivated and confident when interacting with clients, meeting deadlines, and coordinating operations
You Are
Extremely meticulous with excellent communication skills. You have previously led a team, and have experience taking care of customers on a managed services platform. On the software end you are extremely proficient with service ticket systems and a whole suite of SaaS products. Proficiency in Connectwise will be preferred. You know best practices for deploying remote monitoring and management (RMM) policies. You have working knowledge of multiple automation platforms, such as Savant, Lutron, and Control4. An ability to multi-task on several constantly changing conditions in a fast-paced environment is needed for success at this job, as is the ability to roll with the punches in a culture of thick-skinned, tight-knit employees. This is a full-time position with benefits, Health, Vision, Dental, 401(K), with room for growth in the company.
Expectations
- Punctual
- Detail Oriented
- Good Written and Verbal Skills
- Desire to Embrace Challenges
- Dedication to Serving the Customer and the Team
Compensation
This is a salaried position ranging from 80k to 85k depending on experience with benefits (health, dental, vision, 401(k), etc.). MTA Card is also provided for travel.
Perks
An innovative and empowering work environment.
A culture of hungry, humble and smart people who get things done. A kitchen stocked with snacks (some healthy).
Quarterly office parties and company events.
Travel for trade shows and industry events.
On-going training.
TO APPLY
Submit a résumé and cover letter. Applications without a cover letter will not be considered. Also, let us know within a few sentences what interests you about this position, our business, or our industry. You can find more information about us at www.cloud9smart.com. Thanks for reading!
Industry
- Information Technology & Services
Employment Type
Full-time
Expected salary: $80000 – 85000 per year
Location: New York City, NY
Job date: Tue, 02 Mar 2021 23:33:14 GMT
APPLY NOW!
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