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Job title: Associate Digital Customer Service Representative
Company: Kelly Services
Job description: Kelly is looking for an Associate Digital Customer Service Representative who wants to work in fast-paced, exciting, and growing organization.
As a member of our team, you’ll get to make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development. Our mission drives us, every moment of every day, to develop rapid groundbreaking solutions for the world’s most complex health challenges.
Location: (Remote)
Pay: $27- $30 per hour ( depending on experience)
Temp to Hire
ESSENTIAL JOB RESPONSIBILITIES:
· Monitor on our hourly basis the shared mailbox to find if there are any inquiries logged by customers
· Triage the questions and problems raised by customers in multiple languages either by phone or email, record and log them and assign them to the appropriate team
· Monitor time to resolution of each inquiry and ensure that it meets the service levels set by the team
· Where necessary, contact other internal stakeholders and send reminders to ensure that service levels are being met and that all issues get resolved within due dates
· Maintain a dashboard and reports and report on support performance to the team on a regular basis
· Analyze the questions and issues and suggest corrective actions that could improve the performance of the web portal and improve customer satisfaction.
MINIMUM REQUIREMENTS:
· High school degree (or equivalent experience) with 1-2 years of relevant work experience Commercial related experience
Knowledge and skills:
· Dedicated to exceeding customer satisfaction; committed to excellence and understands how daily work impacts the customer
· Autonomous; strong organizational and problem-solving skills
· Demonstrates a sense of urgency. Prioritizes effectively, acts with speed and agility
· Pleasure working in multicultural environment and matrix structure
· Excellent English communication and presentation skills
· Experience with Salesforce.com is a plus
· Proficient with Microsoft Office (Excel, Word, PowerPoint)
Why Kelly ® ?
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.
About Kelly ®
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Expected salary: $27 – 30 per hour
Location: New York City, NY
Job date: Sat, 24 Apr 2021 05:53:24 GMT
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