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Job title: Application Support Analyst
Company: University Health Network
Job description: JOB POSTING #880781
Position: Application Support Analyst
Site: TORONTO GENERAL HOSPITAL (This job requires you to be onsite.)
Department: UHN Digital – Joint Department of Medical Imaging
Hours: 37.5 HOURS PER WEEK
Status: Permanent FULL-TIME
Salary: H004 – $54,151 – $67,000 annually(based on knowledge and competencies)
JOB SUMMARY:
As an integral member of UHN Digital, the role Application Support Analyst works with the Joint Department of Medical Imaging to support the RIS/PACS application software, and address the following in a desk-side and helpdesk environment: first level operational issues that arise with RIS (Radiology Information Systems) and PACS (Picture Archiving and Communications Systems); maintenance of the client and server hardware and software that host the RIS/PACS; implementation of RIS/PACS upgrades with the development team and project team; performing cross-functional duties as assigned or requested; performing other duties consistent with the job classification, as required. Successful candidates should have superb hardware and software diagnostic and troubleshooting skills, and experience in a Medical Imaging environment will be an asset.
QUALIFICATIONS:
Required:
- At minimum, completion of a Diploma in a related IT field
- Able to work onsite in Toronto (this is not a remote support position)
- Superb computer hardware and software diagnostic and troubleshooting skills
- Technical knowledge of computer/server hardware components
- Familiarity with TCP/IP and general networking concepts
- Able to quickly and effectively troubleshoot issues with computer hardware, Windows 10, Microsoft Office, Windows Server 2012+
- Able to work Monday to Friday during business hours during the day, onsite
- Able to take part in an after-hours (evenings, weekends, holidays) on-call rotation with other team members
- Must be a quick learner, and able to adapt to meet workflow demands
Preferred Experience (recommended):
- Previous work experience in a Medical Imaging / Healthcare IT field
- Experience in a break-fix computer hardware/software repair service environment
- Familiarity with DICOM and HL7 standards, and any related certifications
- Previous experience in both a HelpDesk call centre, and desk-side IT support an asset
Posted Date: August 18, 2021 Closing Date: September 2, 2021
Posting #880781
For current UHN employees, only those who have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN’s attendance management program, and possess all the required experience and qualifications should apply.
University Health Network thanks all applicants, however, only those selected for an interview will be contacted.
UHN is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the Bona-fide requirements for the open position. Applicants need to make their requirements known when contacted.
Expected salary: $54151 – 67000 per year
Location: Toronto, ON
Job date: Sat, 21 Aug 2021 06:11:44 GMT
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