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Job title: Application Support Analyst
Company: Bank of Canada
Job description: As one of Canada’s Top 100 Employers, we offer you a superior work environment that allows you to reach your full potential both professionally and personally. We make career growth and professional development a priority. We are committed to developing inclusive, barrier-free recruitment and selection processes, and a work environment that supports our diverse workforce.
Let our team know if you need accommodation or support during the recruitment process due to a disability or other reason. We can provide support in multiple ways, from using this site and submitting your application, right through to the interview process. If you are the successful candidate, you can also discuss accommodation needs when you receive your offer.
Contact accessiblecareers@bankofcanada.ca to discuss how.
Application Support Analyst
Take a central role
The Bank of Canada has a vision to be “a leading central bank-dynamic, engaged and trusted-committed to a better Canada.” No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in a diverse and inclusive organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in an environment where we are reinventing central banking, renewing ways of doing business and reinforcing a culture of innovation.
Find out more about the next steps in our .
Did you know?
Did you know that the Bank has been recognized as one of Canada’s Top Family-Friendly Employers for the fourth year in a row.
Selected through Canada’s Top 100 Employers competition, this special designation recognizes organizations that help their employees balance work and family obligations.
What you will do
A division of the Financial Markets Department (FMD), the Business Analysis and Systems Support (BASS) team provides business analysis and first-line business application support services to the Bank’s market operations and intelligence business areas, which include stakeholders in FMD and other departments such as Funds Management and Banking (FBD) and Financial Services (FIN), as well as the Data and Statistics Office (DSO). The team also leads the department’s business continuity planning and testing activities and acts as the department’s emergency response coordinator.
As an Application Support Specialist, you provide onsite production operational support and testing to applications critical to the success of market operations at the Bank that span multiple departments.
As an Application Support Specialist, you will:
- combine your strong functional problem-solving skills with a keen business sense to provide first-line business application support to our Bank of Canada users for the following applications: Findur, Securities Applications and Technology Solutions (SATS), Crown Borrowing, Bank of Canada Auction System (BCAS), Market Data Management (MDM), Settlement Balances Management System (SBMS), Market View, Bloomberg, Refinitiv Eikon. You will also deliver first-line business support to external Financial Institutions using the Bank’s secure remote access solution ;
- administer and control access to the business applications and external data/information services;
- log and track all user interactions from identification to close-out, as well as track and report on metrics related to operational support activities;
- participate in system integration and user acceptance testing;
- have the opportunity to further improve the team’s ability to support our business clients by contributing and maintaining a knowledge base of business, technical and support issues;
- demonstrate initiative, flexibility and agility by developing solid application and business line expertise;
- participate in and lead testing of the department’s business continuity plan and its interaction with other business stakeholders;
- provide stand-by services to off-hour activities for the Market Data Management solution; and
- play a lead role in ensuring new FMD employees have appropriate tools and information services available.
What you need to succeed
You will possess a strong knowledge of support methodologies and skills in client relationship management. You are a confident communicator, both orally and in writing, who can coordinate deliverables and communication between the BASS team and the Information Technology Services Department, service providers and other vendors. Your innovative problem-solving skills enable you to troubleshoot technical and business-related problems and determine root causes. Your knowledge of market data and information services as well as your experience conducting needs assessment and eliciting and identifying business requirements make you a great analytical thinker.
Nice-to-have
- knowledge of the business of FMD and the role of the Findur suite of software tools, the SATS applications and the Market Intelligence tools in supporting the business
- experience working with the standard and specialized systems used in FMD
- experience supporting multiple business applications simultaneously
- knowledge of business analysis principles and best practices
Your education and experience
- completed post-secondary education (preferably in information technology, finance or business)
and
- a minimum of two years of relevant work experience in at least one of the following disciplines: business application support, financial markets or business analysis
or
- an equivalent combination of education and experience may be considered
What you need to know
- Language requirement: English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.
- Priority will be given to Canadian citizens and permanent residents
- Security level required: Secret
- This is considered an essential position, as such, the selected candidate will need to work onsite and will receive protocols to help keep them comfortable and healthy while at work.
- Relocation assistance may be provided, if required
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
- In response to the COVID-19 pandemic and further to public health guidelines, preventative measures are being taken to ensure health and safety during the recruitment process. All interviews are conducted virtually.
- The official title for this position is “Business Systems Support Analyst ”
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career. For more information on key benefits please visit .
- Salaries are based on qualifications and experience and typically range from $71,300 to $83,800 (job grade 15)
- Depending on performance, you may be eligible for performance pay for successfully meeting (5 to 7% of your base salary) or for exceeding expectations (10% of your base salary). Exceptional performers who far exceed expectations may be eligible for higher performance pay.
- Flexible and comprehensive benefits so you can choose the level of health and dental coverage that meets your needs
- Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
- Option to join the indexed, defined-benefit pension plan after 24 consecutive months of service
We strive to make our policies, programs and workplace more inclusive, respectful and barrier-free. We encourage applications from women, Indigenous peoples, veterans, persons with disabilities, members of visible minorities and persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions.
Expected salary: $71300 – 83800 per year
Location: Ottawa, ON
Job date: Wed, 10 Mar 2021 02:36:12 GMT
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