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Job title: APPLICATION HELP DESK ANALYST
Company: St. Lawrence Parks Commission
Job description:
- Receive end user requests via Help Desk Ticketing system and dispatch to appropriate IT professional.
- Support end users on all related IT hardware and software application issues, including diagnosis of issues and recommendations for solutions to continually improve the user experience.
- Assess end user computer literacy and determine training needs.
- Provide support to staff on effective use of information technology, including design and delivery of instruction and training to end users.
- Maintain applications, which may include support of 24/7 high-availability systems.
- Conduct application testing, support client application testing, collect, analyze and summarize test data.
- Advise on the development of system improvements, research and recommend acquisition of new hardware, software and equipment.
- Produce organized and informative system documentation, including details of application configuration and installation.
- As part of IT team, assist with set-up, deployment, and maintenance of leased/owned PCs.
- Participate, as needed, in regular patching of system outside of standard office working hours.
- Periodically work weekend shifts.
How do I qualify?
MANDATORY • Valid Class “G” driver’s licence to drive to various sites that are remote for public transit.
KNOWLEDGE AND EXPERIENCE You have:
- Expert knowledge of Windows Operating Systems, network operating systems, mobile and Apple MacOS operating systems, and the ability to quickly consume expert knowledge of unfamiliar software and train end users.
- Demonstrated medium-large business level end user support experience with personal computer technology and peripherals, application software, operating systems, diagnostic software, and centralized endpoint protection programs.
- Demonstrated experience with all Microsoft Windows applications (Office 365 – Word, Excel, Outlook, PowerPoint) and Point-of-Sale (POS) systems, Enterprise Resource Planning (ERP), accounting, financial, and Human Resources Management System (HRMS) systems.
- Knowledge and help desk experience with Windows and Mac computer system technologies (operating systems, application software) and an Active Directory network and a VOIP, analog and mobile telecommunication environments to plan and coordinate applications software/hardware, monitor and review performance and operating capacities, and diagnose and develop solutions to operating problems.
- Expert level computer skills to navigate PC hardware and software applications, which may include the set up of user accounts and groups.
COMMUNICATION, CUSTOMER SERVICE AND INTERPERSONAL SKILLS You have:
- Oral communication skills to direct and guide staff, consultants and contractors in a user-friendly language.
- Written communication skills to prepare user operating procedures, end-user instructions, and training sessions and material.
- Interpersonal and customer service skills to provide explanations and clarification on applications, hardware and software to clients.
- The ability to work independently and within a team, and to work with confidential and sensitive information.
ORGANIZATIONAL, RESEARCH AND ANALYTICAL SKILLS You have:
- Strong analytical and research skills to address short- and long-term information technology requirements by advising on the development of system improvements, and researching and recommending acquisition of new hardware, software and equipment.
- The ability to adapt to manage change.
- Organizational skills to coordinate activities with clients and/or systems/resources areas to ensure proper definition of systems development requirements, training, testing, and implementation, installation and support for systems and technology.
- The ability to attend to detail and manage multiple priorities in a fast-paced environment.
- The ability to work flexible hours, including periodic weekend shifts, and meet deadlines.
Additional Information:
Address:
- 1 Permanent, 13740 County Rd 2, R R 1, Morrisburg, East Region
Compensation Group:
Ontario Public Service Employees Union
Understanding the job ad – definitions
6
Category:
Information Technology
Posted on:
Wednesday, March 17, 2021
Note:
- T-TL-162195/21
How to apply: * You must submit your application using only one of the methods identified below.
- Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the
. * Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
- Be sure to quote the Job ID number for this position.
- OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
Send application to:
https://web.parks.on.ca:4338/careers/
Collection of Information
Your personal information is being collected and will be used to determine your qualifications for employment with the Ontario Public Service, and for recruitment modernization initiatives. OPS Careers is an authorized common service in accordance with s. 6 of the Ministry of Government Services Act, R.S.O. 1990, c. M.25 and this collection of personal information is necessary to the proper administration of OPS Careers.
Please do not provide more personal information than what is asked of you. For example, do not include your social insurance number, photograph, or banking information, etc. with your application. We strongly encourage you not to provide us with information beyond that which is requested in the job posting.
If you have any questions about the collection, use, disclosure, or retention of your personal information, please .
All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee’s exit will be considered prior to an offer of employment.
Remember: The deadline to apply is Wednesday, March 31, 2021 11:59 pm EDT. Late applications will not be accepted.
We thank you for your interest. Only those selected for further screening or an interview will be contacted.
Job advertisements for positions that have been designated bilingual will be provided in both English and French on the website. Positions that are not designated bilingual are not translated and are displayed in English only on both the English and French versions of the website.
Les annonces d’emploi pour les postes désignés bilingues sont publiées en anglais et en français sur le site Web. Les annonces pour les postes qui ne sont pas désignés bilingues ne sont pas traduites et elles figurent en anglais seulement, tant dans la version française que dans la version anglaise du site.
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Last Modified: 2021-01-05 9:48:10 AM
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Expected salary: $1138.92 – 1396.63 per week
Location: Morrisburg, ON
Job date: Thu, 18 Mar 2021 02:19:27 GMT
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