APPLY NOW!
Job title: Analyst-Service & Experience – Remote
Company: Canadian Blood Services
Job description: Job Category: Other
Job Posting ID: 442
Employment Status: Regular full-time
Classification: PTS/MGT/IT B
Application deadline: 2021-07-20
Somewhere in Canada there’s a life you can save.
Be part of a dynamic, collaborative and caring organization committed to saving and improving the lives of Canadians. Thousands of Canadians depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.
Join Canada’s Lifeline and make a meaningful difference every day.
Canadian Blood Services is looking for a Regular Full-Time Analyst-Service & Experience to join our dynamic Integrated Supply Chain Business Systems and Analytics team division. In this role you will be responsible delivering insightful management information by using data analysis, key performance indicators, internal and external benchmark data, and data visualization that helps CBS leaders make strategic and informed decisions about supply chain and donor relations operations.
Key responsibilities include:
Analysis and Reporting
- Develop and deliver analysis of Service & Experience key performance indicators, operational metrics, and other critical business measures.
- Integrate & organize data/information from a variety of data sources to produce a variety of routine reports such as department interaction channel and service volumes, channel efficiency, and donor experience case management statistics
- Develop, deploy, and maintain standard reporting and dashboards servicing the integrated supply chain and broader organization, to assist with operations management and support strategic decisions
- Be the primary subject matter expert in analytics and support related to donor services and experience, interfacing with multiple stakeholder groups including but not limited to Donor Relations & Collections, National Contact Center, Marketing and Donor Experience.
Data Governance and Reporting Management
- Work with IT and data stakeholders to resolve challenges relating to availability of key data required for analysis and reporting
- Steward and support data governance and data quality review and remediation efforts; proactively identify gaps and offer solutions to close them
- Develop procedures, operating instructions and/or job aids for all reporting processes and applications
- Support planned system, dashboard, or reporting upgrades with business analysis and user acceptance testing as appropriate
Strategic Initiative Support
- Support research and survey activities, primarily hospital and physician-facing research needs of the organization (e.g. annual surveys)
- Provide input to integrated supply chain and enterprise strategic initiatives
- Support potential benefit and/or success measure definition and development for projects and their delivery
Qualifications:
- Post-secondary level education in a relevant discipline from a recognized academic institution, preferably a university degree in business, mathematics, analytics or computer science
- A minimum of 3-5 years of experience in data/information management and statistical analysis
- Extensive knowledge of database management, data architecture, Excel, MS Word, PowerPoint, web-based technology
- Experience with SAP BIW, Microsoft Azure or equivalent
- APICS/CPIM an asset
Demonstrated Knowledge, Skills and Abilities:
- Demonstrated analytical, problem-solving, and decision-making ability
- Apply service and experience analytic and research frameworks, methods and tools in decision-making
- Evaluate ethical considerations in handling and analysing supply chain data.
- Interpret and translate detailed data into relevant information
Benefits:
- Competitive base salary range of $63,600 – $75,525
- Annual Performance Award up to 6%
- Choice of defined contribution or defined benefits pension plan
- Employee discounts, wellness programs and professional advancement opportunities
Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.
If this role resonates with you, we encourage you to apply! This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.
We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment (such as testing) will be contacted. Applicants who require accommodation should discuss their needs with us.
Expected salary: $63600 – 75525 per year
Location: Ottawa, ON
Job date: Fri, 09 Jul 2021 05:18:04 GMT
APPLY NOW!
[ad_2]
