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Job title: Administrative Assistant and Customer Service
Company: Home Painters Toronto
Job description: Company Profile:
- We are a multi-million residential painting company located in Toronto that has been in business for over 30 years. We are one of the top entrepreneurial trades companies in the industry. We are growing at phenomenal rates and need the right people to support this growth and fulfill our clients’ brand promise.
- Our purpose is to “Paint homeowners’ dreams,” and we want committed individuals who are passionate about that as well.
- We value teamwork, passion, hard work, gratitude, positive-minded, respectful individuals who want to make a difference in homeowners’ lives.
Our values include:
P ride
A accountability
I nitiative
N o Egos
T eamwork
E volving
R espectful
S atisfaction
Job Qualifications:
We are seeking an Office Construction Administrator who is super strong on the phones and can multi-task a lot of key admin roles in our office. This role will include being the first point of contact for our new customers and support our present sales and field staff in fulfilling their duties.
We are looking for team members who want to evolve and grow into something greater and look at HPT as your home for the future! We have won numerous company awards including most recently 500 GROWTH CANADA according to Canadian Business Profit 500, and a nominee for Ernst and Young Entrepreneur of the Year in 2017, so if you ARE willing to grow, adapt, be able to pivot quickly, and be a self-starter, this is the absolute right place for you.
Please note, although we foster a very positive work environment, because we are in the construction industry, a thick skin and ability to deal with tradespersons and difficult clients are a necessity.
Also please note, although this is a 40-44 hour a week job, this is NOT a typical Monday to Friday 9 am to 5 pm job. You will be likely asked to work some evenings up to 9 pm, and random weekends regularly in order to fulfill the job requirements. So if you have personal commitments that require a strict 9 am to 5pm regiment, this job unfortunately will not be for you.
RESPONSIBILITIES:
The first point of contact for incoming customer inquiries
Flexible schedule to work on weekends.
Available on the phone in late hours when required.
Build trust and rapport with clients, listen and gather project requirements
Processing Contracts, processing deposits, drafting work orders, and other related administrative duties
Recruit and screen new applicants for various roles in our company
Working on warm leads, following up and securing appointments for the sales team
Scheduling calendar appointments for the sales team
Scheduling and dispatch jobs to painters as needed
CRM management and client updating as needed
Computer and data entry management – any prior bookkeeping and job costing skills are a big bonus
FLEXIBLE time commitments to work some weeknights up to 9 pm and random weekends either a Saturday or Sunday as needed
QUALIFICATIONS:
Natural people skills, with the ability to easily connect and build trust
Ability to build rapport, persuade and influence in a matter of seconds of the first contact on the phone.
100% Self-starter
Super strong detail orientation
Must be tech-savvy and know their way around a computer and various software programs
Experience with Google Drive, Dropbox, Infusionsoft or related CRM software is a big plus strong communication skills, particularly via telephone
Excellent with customer service and dealing with client concerns
High organizational skills and strong multi-tasking ability
Ability to prioritize own workload and handle competing deadlines
Very strong computer skills
College degree preferred and 2-3 years experience in office administration
Worked in a small business for at least 2-3 years before
Familiarity with marketing automation is an asset
Knowledge of painting/trades/home renovation is an asset
Good knowledge of the GTA is an asset
This position will earn in the $30-40k range in the first year based on your experience and ability to execute on a daily basis.
Job Type: Full-time
Expected salary: $30000 – 40000 per year
Location: Toronto, ON
Job date: Fri, 29 Jan 2021 23:56:25 GMT
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