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Job title: Information Technology Support Specialist (Remote Deskside Services)
Company: Randstad
Job description: job summary:
Position: IT support specialist
Location : Long Island City, NY
Duration : 6+ months
Job Description:
Day to Day Responsibilities of this Position and Description of Project:
About Client:
You could be the one who changes everything for our 24 million members. Client is transforming the health of our communities, one person at a time. As a diversified, multi-national Fortune 50 and rapidly growing organization, our mission is fueled by exceptional talent.
About Us:
We are revolutionizing the world of healthcare through digital transformation and building a world-class software engineering practice. Our high caliber team delivers leading edge technology and drives innovation to solve complex business challenges. Using collective innovation we are turning visions into action and challenging what is possible to support the healthcare of 1 in 15 individuals.
About You:
You are a highly collaborative, strategic risk-taker driven to make a difference and change the face of healthcare. You thrive in a supportive, result-oriented community and are committed to the relentless pursuit of continuous growth. You are highly agile, excel in fast-paced environments and willing to push outside your comfort zone. You are ready to find your purpose at work
Requirements:
- Great customer service and communications including Executive support
- IT End user compute troubleshooting (Windows/MAC, PC Hardware, Audio Video/ Conference rooms/ Printers/ Smartphones + Telephony/Networking
- Operational Discipline : Follow Processes , working knowledge of Service Now for Incident/Request and Asset Management would be a plus
- Highly motivated , self-reliant and great team player. Some of these roles will have a remote Client manager.
- These are all full time onsite critical worker roles during Covid.
- This is an onsite role supporting local and remote employees
- Install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance
- SME for areas deemed critical by the Regional Manager, provides technical guidance to all parties.
- Troubleshoot problem areas in a timely and accurate fashion, and provide end-user assistance where required
- Remotely Troubleshoot incidents using technical and investigative procedures to provide a resolution for end users
- Evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes with customer viewpoint
- Follow up on outstanding incidents/requests to provide better customer satisfaction
- Provide walk-thru customer first service, interact with our end user base
- Collaborates with others to solve problems and actively incorporates input from various sources; has experience escalating to teams outside of Tech Support Services
- Complete ticket logging/classification/categorization correctly and efficiently
- Train users and communicate on how to use technology equipment and provide process documentation providing the best customer service
- Maintain appropriate stockroom level by adhering to procurement and asset inventory process
- Act as escalation point for any IT related issues
- Demonstrate strong IT trouble shooting and technical skills related to end user computing (Printers, PCs, MACs, Smartphones, Windows, Microsoft apps etc.) and networking
- strong Customer Service, collaboration and communication skills
- Technical Knowledge of Audio Visual and Conference technology a big plus
- Working knowledge of Service Management (ITIL) and use of Service Now
- Disciplined approach to following operational processes
Required Skills:
- Office 365 (Outlook, Excel, Word, Teams, Power Point, etc.)
- Audio Visual hardware and software (Zoom, Skype)
- Apple MacBook Support
- Advanced Hardware and software troubleshooting
- Printer and mobile device support
Preferred Skills:
- Communication (verbal and email)
- Work unsupervised
- Inventory management
- Ticket Management (ServiceNow)
Software Skills Required:
Mac OS, O365, MS Teams, Skype, Office suite, ServiceNow, Windows OS
Education/Experience:
High school diploma or equivalent. Bachelor’s degree in Computer Science, MIS, or related field preferred. 2+ years of technical support experience. Knowledge of Windows operating systems, SCCM, Altaris, SMS, and ServiceNow experience a plus.
location: Long Island City, New York
job type: Contract
salary: $13.90 – 23.90 per hour
work hours: 8am to 5pm
education: High School
responsibilities:
- Install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance
- SME for areas deemed critical by the Regional Manager, provides technical guidance to all parties.
- Troubleshoot problem areas in a timely and accurate fashion, and provide end-user assistance where required
- Remotely Troubleshoot incidents using technical and investigative procedures to provide a resolution for end users
- Evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes with customer viewpoint
- Follow up on outstanding incidents/requests to provide better customer satisfaction
- Provide walk-thru customer first service, interact with our end user base
- Collaborates with others to solve problems and actively incorporates input from various sources; has experience escalating to teams outside of Tech Support Services
- Complete ticket logging/classification/categorization correctly and efficiently
- Train users and communicate on how to use technology equipment and provide process documentation providing the best customer service
- Maintain appropriate stockroom level by adhering to procurement and asset inventory process
- Act as escalation point for any IT related issues
- Demonstrate strong IT trouble shooting and technical skills related to end user computing (Printers, PCs, MACs, Smartphones, Windows, Microsoft apps etc.) and networking
qualifications:
- Experience level: Experienced
- Minimum 2 years of experience
- Education: High School
skills:
- Helpdesk
- SERVICE NOW
- Mac
- ITIL
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
Expected salary: $13.9 – 23.9 per hour
Location: Long Island City, Queens, NY
Job date: Sat, 25 Sep 2021 06:57:33 GMT
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