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Job title: ENROLMENT SERVICES PROFESSIONAL
Company: Lambton College
Job description: Located on the beautiful homeland that is the traditional territory of the Ojibwe, Potawatomi and Odawa First Nations, for over 50 years, Lambton College has been a ground-breaking institution. Lambton College is a national leader in applied research, teaching methodologies, experiential learning opportunities and future-facing educational innovations. With 13,000+ students from 20 countries around the world, two main campuses in Sarnia, Ontario, and a growing roster of more than 90 diploma, certificate and degree programs, Lambton College offers students flexible learning options with a broad range of programs and courses that incorporate elements of classroom, mobile, hybrid and accelerated educational alternatives.
Lambton College ranks #1 in Ontario and #2 in Canada for Research in 2020 in addition to maintaining a ranking within the top 3 Colleges for Research for five straight years.
At Lambton College, we’re proud of where we have been, but more importantly, where we are going, together. With Caring and Vitality as two of our core values at Lambton College, you know you’ll be joining a team of passionate and fun colleagues.
About the Position:
This is a full-time Support Staff bargaining unit position reporting to the Associate Registrar, working 35 hours per week at an hourly rate of $32.64.
Specific Accountabilities:
- Supports student access and success by advising students on all areas related to Enrolment Services, including: Admissions, Financial Aid, Tuition & Fees, Registration, Transfer Credits, Scheduling, and Graduation;
- Provides specialized student record services including assessing qualifications of prospective students, making admission decisions based on admission rules, and maintenance of Student Information System (SIS) records;
- Provides in-depth advice on financial assistance programs and policies to students, parents/partners and other third parties;
- Administers academic and financial policies by processing all documentation pertaining to registration, fee payments, course and program changes, withdrawals, refunds and grades;
- Conducts credential audits to ensure eligibility for progression and graduation;
- Reviews and assesses transcripts in order to determine admission status;
- Assists in the facilitation, coordination and implementation of services that support the ability of students to move from registration to graduation for domestic and international students;
- Assesses student progress in programs from term to term based on academic standing policies and established requisites; identifies trends or variations in enrolment patterns;
- Other duties as may be assigned.
Qualifications:
- Three-year post-secondary Business Administration or Community/Social Services diploma is required;
- Three years of work experience in a position that advises clients on complex and specialized information, preferably in an educational environment;
- Financial Aid experience preferred;
- Experience with Colleague, WebAdvisor and myLambton or similar platforms is required;
- Active listener with the ability to demonstrate empathy;
- Customer service focused with a desire to assist students with all their enrolment needs; flexibility in resolving issues;
- A collaborative team player who takes personal accountability to deliver on what is expected in your role and you strive for excellence every day;
- Comfortable working in a digital environment and you are committed to using technology to create an exceptional student experience;
- You think broadly, celebrate diversity of thought, and respect the uniqueness of individuals;
- Must be able to identify, research and remedy discrepancies;
- Strong computer skills and demonstrated ability with applications developing and using spreadsheets, word processing, email, internet applications and complex financial/student database systems;
- Ability to be resourceful, self-directed and an independent analytical thinker with excellent problem solving skills;
- Excellent communication skills, written and oral, in order to clearly and credibly explain policies/procedures/guidelines to clients/students;
- Strong attention to detail and accuracy;
- Demonstrated professionalism and ability to handle confidential and sensitive material with tact and diplomacy, exercise discretion and good judgement at all times.
Lambton College is committed to an inclusive, barrier-free selection process. If contacted regarding this competition, please advise the interview coordinator of accommodation measures you may require during our selection process. Information received relating to accommodation needs of applicants will be addressed confidentially.
We thank all applicants for their interest and wish to advise that only those candidates selected for an interview will be contacted.
Lambton College hires on the basis of merit and is committed to employment equity. In support of a diverse and inclusive college community, Lambton College welcome applications from all qualified candidates, including aboriginal persons, members of sexual minority groups, persons with disabilities and visible minorities.
Expected salary: $32.64 per hour
Location: Sarnia, ON
Job date: Thu, 19 Aug 2021 07:16:05 GMT
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