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Job title: SUPERVISOR TRAINING TECHNOLOGY SERVICES
Company: City of Toronto
Job description: Job ID: 18656
Job Category: Education & Training * Division & Section: Technology Services, Training & Education
- Work Location: METRO HALL
- Job Type & Duration: 1 Temporary (12 month) vacancy
- Salary: $88,979.80 – $104,540.80 / Year, PSG: TM1117, Wage grade: 6.5
- Shift Information: Monday to Friday, 35 hours per week per week
- Affiliation: Non-Union
- Qualified List will be established to fill temporary positions.
- Number of Positions Open: 1
- Posting Period: 30-Jul-2021 to 16-Aug-2021
Job Description
In this role you will supervise the delivery of all corporate technology training services, including needs assessment, course development, course delivery, course evaluation, training administration and training web site development. You will provide ongoing consultation and advice to City divisions in order to assist with Technology training planning and address training needs. Additionally, you will have direct reports and be responsible for working with the Manager and other Supervisors to manage the work plans of your staff.
Your primary responsibilities as Supervisor Training Technology Services will vary but include:
- Proactively implements detailed plans. Recommends, develops and maintains policies/procedures regarding technology training specific requirements which includes developing, delivering and administering training services.
- Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
- Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work. Co-ordinates vacation and overtime requests. Monitors and evaluates staff performance.
- Leads the delivery of high-quality training services and deliverables for technology training initiatives that follow the Analysis, Design, Development, Implementation, and Evaluation (ADDIE) framework. This includes implementation, delivery and sustainment of training content such as instructor-led training (both classroom and virtual), online courses, videos, user guides, job aids, quick reference card etc.
- Serves as a leader in aligning technology training strategies with divisional business goals and objectives.
- Leads the development of frameworks and methodologies for technology training performance measurement. This includes establishing evaluation mechanisms to monitor and measure service performance by developing databases and spreadsheets to track training evaluations, statistics and consulting time.
- Prepares and presents reports, briefing materials, presentations and recommendations for management, Divisional clients and internal stakeholders as required on matters related to areas of responsibility.
- Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
- Schedules all classes and instructors. Monitors the scheduled training commitments of all instructors to ensure service levels meet client needs yet provide workload balance for staff.
- Develops tools for staff to use when identifying and responding to customized training requests including needs and skills assessment questionnaires, evaluation forms, administration procedures, etc.
- Manages communication strategies to service clients and market Technology Training services which includes assisting staff, publishing the Technology Training Calendar and developing content for the intranet site.
- Ensures standards and quality are maintained in the development and delivery of desktop and corporate application training by providing final review and approval of course content and materials.
- Monitors the delivery of training services to end-users in divisions and makes recommendations to improve service levels.
- Analyzes statistical data from databases and spreadsheets to provide informed recommendations in a report format, to clients and staff.
- Provides management team with timely updates on the status of all training projects by producing on-going status reports and summary reports at the end of a training project.
- Leads or participates in the procurement process of hardware, software and external training services which includes and is not limited to research, evaluation, selection, testing, negotiating and preparation and payment of various formal contractual documents.
- Negotiates with external training vendors to obtain information on costs or to co-ordinate technical training sessions on behalf of city staff or work teams.
- Provides technical training assistance and advice to all levels of management and staff by participating in interdivisional work teams and/or project teams.
- Demonstrates Toronto Public Service Values and workplace culture themes. Maintains good working relationships with technology training colleagues, Technology Services operational teams, Divisional clients and other internal stakeholders and professionally represents the Division in a wide range of stakeholder meetings
- Maintains knowledge of new and developing techniques and practices in Training & Information Management fields.
- Ensures the quality of work and service meets corporate and divisional standards and employees are trained to perform work in compliance with all legislative regulations that apply, such as Accessibility for Ontarians with Disabilities Act (AODA) and the Occupational Health and Safety Act (OHSA), etc.
Key Qualifications:
Your application for the role of Supervisor Training Technology Services should describe your qualifications as they relate to:
- Post-secondary education in a discipline pertinent to the job function (Computer Science, Education, Adult Education, Training Needs Assessment, Development and Delivery, eLearning) combined with relevant training experience or an approved combination of education and experience.
- Extensive experience in planning, developing, implementing and evaluating technology training programs that address operational and client needs.
- Considerable experience as a supervisor, leading, motivating, coaching and developing individuals and teams in an environment with high service demand and time constraints, as well as appraising work outcomes and quality accurately and fairly as input to the manager.
- Considerable experience in leading projects and initiatives, building effective staff teams and developing partnerships.
- Experience supervising unionized staff, handling grievances and day-to-day labour relations matters, monitoring and evaluating staff performance, planning, coordinating, problem-solving, making decisions and resolving conflicts or de-escalating situations professionally and sensitively.
- Demonstrated track record of successfully solving technical and operational training problems.
- Strong customer service orientation along with attention to detail and a demonstrated ability to establish and maintain effective stakeholder relationships, the ability to listen and communicate ideas effectively at all organizational levels, and the ability to perform under pressure.
- Excellent oral and written communication skills, including the ability to present and compose written documents and presentations appropriate for clients and stakeholders from all organizational levels.
- Excellent interpersonal skills with the ability to work effectively and collaboratively in a multidisciplinary team environment to maintain effective partnerships, as well as the ability to work independently, as required.
- Excellent time management, problem-solving, analytical, leadership, planning, facilitation and organizational skills.
- Ability to travel across various office locations within the City of Toronto, as required.
- Ability to work occasional extended hours, evenings and weekends to meet deliverable deadlines as required.
- Ability to negotiate with external suppliers and organizations.
- Proficiency in the use of computers and corporate computer software applications, and familiarity with systems technology and user requirements.
- Working knowledge of the Human Rights Code, Occupational Health & Safety Act and Regulations, collective agreements and related Labour Legislation.
- Ability to take initiative and work independently while functioning as a strong supervisor and team player in fulfilling the team’s and division’s goals.
- Demonstrated administration and organization skills, including developing and handling work schedules and project schedules.
- Demonstrated ability to lead, motivate, coach and develop teams.
- Demonstrated success in initiating, planning and implementing change initiatives. Knowledge of adult education theory and application.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to .
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. . Learn more about the City’s .
Expected salary: $88979.8 – 104540.8 per year
Location: Toronto, ON
Job date: Sun, 01 Aug 2021 00:08:17 GMT
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