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Job title: Client Experience Manager
Company: Align Custom Fit Footwear & Footcare
Job description: Client Experience Manager
Luxury, holistic foot health. Complete with a footcare medi-spa, private footwear fitting room, and even a catwalk; we offer the best in footwear and footcare expertise.
We are actively searching for the next Client Experience Manager to join our team and be part of the growth and excitement.
Align Custom Fit Footwear is a dynamic, cutting edge, conscientiously-driven company. With a health, fashion and technology focus, we provide luxury, bespoke, medical services to our elite clientele.
We are currently searching for the candidate who will embody our Aligned Life company philosophy in the retail operation of our showroom and administration of our paperless clinic.
The position is ideal for an intelligent, fashion-savvy individual who can emulate Align’s values and will treat clients with the elite service they have come to expect from their Align experience. If you are someone who has an affinity for fashion, for learning the art of professional footwear fitting from a biomechanical perspective has a progressive attitude towards well-being and would like to work in a bright, trendy and highly personable environment, and can appreciate our teamwork tenets of positivity, mutual respect and open communication; then we’re a good fit for you.
About the Position
The Client Experience Manager position is a client-facing role, which requires providing a superior client service experience. The successful candidate will ensure clients are received into the showroom with eloquence, and be welcomed into Align’s brand story. You excel in leading, managing, and holding people accountable and you have excellent communication, client acquisition, client service, sales, and merchandising skills.
Office administration skills required include handling of client files, appointment booking, scanning , and data entry. Strong office skills are required, including light bookkeeping, data management, and point of sale transactions. Must have ability to quickly and effectively operate Microsoft Windows and Office, as well as quickly learn new clinic-specific software. Strong verbal and written communication skills are a must. Interest in fashion is a must. Experience in medical administration and health insurance billing is a bonus. Training is provided.
QUALIFICATIONS
Education and Experience
- College or University level of education
- Minimum of two years recent administrative and/or retail management experience
- Strong verbal and written communication skills
- Microsoft Office skills
- Superior attention to detail
- A willingness to continue to learn and adapt in an evolving role
- Ability to work under minimal supervision
- Ability to meet deadlines and work additional hours when required
Preferred Assets
- Previous medical administrative experience
- Work experience in both a retail and medical environment
- Customer service and administrative work experience
- Office Administration designation
Knowledge and Skills
- A dynamic, charismatic, congenial personality who can deliver elite client service
- Ability to communicate effectively in a professional and courteous manner
- Ability to work patiently and co-operatively with a variety of clientele
- Proven ability to initiate, problem-solve, and prioritize
- Well-organized, flexible and has ability to adapt to evolving nature of the business
- Ability to cope with conflicting demands and frequent interruptions
- Excellent telephone manner
- Minimum of 45 w.p.m. typing experience
- Proficiency or capability in learning and using a Client Relationship Management software
- Quick learner
- Ability to work independently
- Footwear retail
Compensation Package:
Work hours are 40 hours per week, depending on your level of success in the role. Must be available to work Saturdays, from 10 a.m. – 5 p.m., as needed.
Starting remuneration ranges from $20-$25 per hour.
Health benefits, staff footwear purchase program, and incentive bonuses are available.
Please apply only if you meet the qualifications and have a keen interest in the position.
*A compelling cover letter is mandatory. Please explain in detail why you would like to apply your skill set and interest specifically at Align. Your resume will not be reviewed at all, without this cover letter.*
We thank all applicants for their interest, but be advised that only those selected for the interview will be contacted.
Expected salary: $20 – 25 per hour
Location: Mississauga, ON
Job date: Thu, 29 Jul 2021 22:59:54 GMT
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