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Job title: Data & Reporting Analyst – Customer Success
Company: Pearson
Job description: Data & Reporting Analyst – Customer Success – ( 2110080 )
Description
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. With more than 20,000 employees operating in 70 countries, we combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. In everything we do, we aspire to be brave, imaginative, decent, and accountable.
We value diversity, equity and inclusion. We value the power of an inclusive culture and a strong sense of belonging. We seek to infuse diversity and inclusion in everything we do while promoting a culture where differences are embraced as strengths; opportunities are equal and accessible; consideration and respect are the norm; and all team members are supported in reaching their full potential.
ROLE SUMMARY
Working from home as the Data & Reporting Analyst, you will report to the Director of Strategy and Operations for Customer Success within our Higher Education business. You will be responsible for the data and reporting needs of the Customer Success organization. The Higher Ed Customer Success organization is aligned to faculty customers for onboarding, training and driving ongoing usage and value of Pearson digital courseware solutions, such as MyLab, Mastering and Revel. You will pull, scrub, and analyze data from multiple sources and design and deliver standard and custom dashboards and reports that ensure Customer Success leadership can track progress to retention, revenue, expansion and usage goals as well as enable the leadership to make decisions regarding staffing, capacity planning, and territory design. Your data analysis and reports will also enable us to understand and set priorities in line with product roadmaps and releases.
RESPONSIBILITIES
You will use SQL, Tableau, and other relevant data analysis software to extract and analyze data.
You will assess data quality and clean as needed.
You will provide insight and suggestions on action.
You will work independently to prepare accurate and actionable weekly, monthly and quarterly reports and dashboards.
You will prepare ad-hoc and custom reports as needed.
You will present on trends and insights and look for opportunities to drive business efficiencies.
You will proactively identify reporting needs and write data requirements for systems and processes.
You will keep pace with, understand, and appropriately apply new data analysis and visualization tools, technologies, and techniques.
You will exhibit and maintain a high level of professionalism and customer service.
You will comply with all company policies, procedures, certifications, standards and ethics.
You will participate in special projects or initiatives and/or serve as proxy for Customer Success Operations as assigned to work streams and committees.
You will perform additional duties as assigned by the Director of Customer Success Strategy & Operations.
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Qualifications
REQUIREMENTS
You have a Bachelor’s degree, preferably in statistics, data analytics, or data science, or comparable job experience.
You have experience in a data analysis, reporting, or a data visualization function.
You can demonstrate proficiency with Microsoft Office Suite; Salesforce; Tableau and/or SQL.
You are able to demonstrate your ability to provide insightful data visualizations.
You are highly capable of working within a dynamic and changing environment and are able and willing to take on special projects.
LOCATION
Pearson Customer Success is focused on providing a flexible work environment to its employees, including the ability to work from home on a regular basis in most positions. We believe that flexibility in work/life balance is a critical part of our culture and employee satisfaction, and we are proud to provide to our employees the ability to work from anywhere, anytime. In exchange, we require that employees have the appropriate means to work remotely, including adherence to our work at home policies regarding home office setup, including but not limited to privacy of records, technology standards, equipment standards and expectations.
COMPENSATION & BENEFITS
The anticipated starting salary range for Colorado-based individuals expressing interest in this position is $70 – 85K annually (depending on experience). This position is eligible to participate in an annual incentive program.
Benefits available to eligible employees can be seen at: https://pearsonbenefitsus.com/
Primary Location : US-RE-Remote
Work Locations :
US-Remote
Remote
Job : Sales
Organization : North America
Employee Status : Regular Employee
Job Type : Standard
Job Level : Individual Contributor
Shift : Day Job
Job Posting : Jul 15, 2021
Job Unposting : Ongoing
Schedule: : Full-time Regular
Req ID: 2110080
Expected salary: $70000 – 85000 per year
Location: Albany, NY
Job date: Sat, 17 Jul 2021 07:39:16 GMT
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