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Job title: Senior Analyst, Equipment Recovery- Rochester, NY, Raritan, NJ or Remote
Company: Ortho Clinical Diagnostics
Job description: The Career Potential
Ortho Clinical Diagnostics is committed to improving and saving lives with diagnostics. To do this we hire people who share this dream and are ready for new adventures. As a valued team member, you will carve your own career path and be part of building this company stronger and better than ever before. There is no limit to the experiences, opportunities and new directions you will have access to here at Ortho Clinical Diagnostics. More importantly, you will be driving the surge of a whole new direction in important medicine. That’s something we can all take pride in as we take this journey together.
Ortho is known in the industry as a leader in customer service and support. Deeply understanding and exceeding the needs of our clinical lab, hospital and blood bank customers is what we do. It’s who we are. If you join Ortho, no matter what your role, you will be expected to keep that Customer Excellence focus in your work.
The Opportunity
As we continue to grow as a newly public company, we are seeking a Senior Analyst, Equipment Recovery who is responsible for driving the global process related to recovering Ortho equipment for the use of refurbishment, field transfer or harvest. This person will interface with regional commercial and customer service teams to develop reporting for analyzer identification, forecasting of available analyzers and cost to redeploy equipment. The person will also create the process for returning equipment to Ortho’s suppliers or local workshops.
Create global process to identify, purchase and return Ortho equipment for the purpose to be refurbished. Work with regional teams to build and improve processes related to instrument recovery. The position can be based in Rochester, NY or Raritan, NJ. Remote work options may be considered.
The Responsibilities
Create reporting within Ortho’s systems (SAP, SFDC, Datawarehouse) to identify opportunities to recover analyzers, forecast analyzers being recovered and reduce analyzers lost to outside sources.
Improve cost to recover analyzers and return to manufacturer for refurb or harvest.
Review analyzer service history and determine analyzer disposition to be refurb, harvest, etc.
Creates customized reports for service and automation excellence team to support projects and process development
Interacts successfully with regional leaders and team members
Actively promotes the creation of customer advocacy.
Interacts with Global Marketing to align with the forecasted units
Interacts with Quality to establish process/SOP for in field transfers
The Individual
BA/BS, or equivalent (2 years) of relevant experience in an engineering or scientific field is required.
Minimum of 2-4 year’s analyst experience; or equivalent combination of education and experience is rqquired.
Experience with Vitros Clinical Labs / TM analyzers desired.
Understanding FDA and global regulatory authorities’ diagnostic device regulations.
Experience with SalesForce.com a plus
Strong communication skills-able to lead teams.
Ability to travel up to 5% globally as needed. Working outside normal office hours due to time zone differences may be required. A valid driver’s license and clean driving record and passport is required.
Strong organizational skills, good follow through, appropriate follow up.
Demonstrated leadership and ability to get the job done (within policy) in spite of obstacles
A pragmatic and self-motivated team player.
Ability to effectively prioritize and manage assigned workload within allotted time constraints.
Internal business partners: Ability to organize and express ideas clearly, verbal and written, in individual or group situations
External business partners: Demonstrated customer skills. Good listening skills. Ability to inspire confidence. Ability to establish customer relationships that will enhance the support of Ortho’s overall business.
Colorado State Posting Details: This position’s starting salary is between $65,000 and $118,000 per year, and it is bonus eligible. Salary will be determined by education, experience, knowledge, skills and abilities of the candidate, in addition to internal equity and alignment with market data. Ortho offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance, along with a 401(k) plan, employee assistance program, paid time off (including paid sick time) and paid holidays. All benefits are non-contractual, and Ortho may amend, terminate or enhance the benefits provided, as it deems appropriate.
EOE/AA Disability/Veteran
#LI-SC1
Expected salary: $65000 – 118000 per year
Location: Raritan, NJ – Rochester, NY
Job date: Wed, 19 May 2021 04:46:38 GMT
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